Ian Mcdonnell

Ian Mcdonnell Email and Phone Number

Snr Manager Field service EMEA North at Thermo Fisher Scientific @ Thermo Fisher Scientific
waltham, massachusetts, united states
Ian Mcdonnell's Location
Greater Newport Area, United Kingdom
Ian Mcdonnell's Contact Details

Ian Mcdonnell work email

Ian Mcdonnell personal email

n/a
About Ian Mcdonnell

As a seasoned critical thinker, my journey in senior management roles has given me substantial experience and responsibility within the EMEA region for a Fortune 500 company in the Life Science industry.My management approach is driven with the primary goal of enhancing individual, team, and organizational performance. In these capacities, I directly influence Service delivery KPI’s, encompassing:Bookings, Revenue, Service Profitability, and Overhead Costs, all while adhering to internal guidelines and processes. My contributions extend beyond day-to-day operations; I've actively played a role in shaping innovative process practices through the implementation of PPI (Practical Process Improvement) structures.I am a confident leader who values mentoring and employs the PMD (performance, management & development) process to foster strong team bonds and productive working relationships, resulting in the development of world-class teams that consistently deliver positive results. I thrive on challenges and derive immense satisfaction from collaborating with clients, particularly within the Pharmaceutical, R&D and educational industries.Prior to my tenure in senior management, I accrued direct experience in engineering and diagnostic problem-solving dating back to 1992. My enthusiasm for the next challenge remains unwavering, driving my commitment to continuous growth and achievement.

Ian Mcdonnell's Current Company Details
Thermo Fisher Scientific

Thermo Fisher Scientific

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Snr Manager Field service EMEA North at Thermo Fisher Scientific
waltham, massachusetts, united states
Website:
thermofisher.com
Employees:
53105
Ian Mcdonnell Work Experience Details
  • Thermo Fisher Scientific
    Snr Manager Field Service Uk, Ireland, Benelux And Nordics
    Thermo Fisher Scientific Dec 2020 - Present
    -Achieve KPI targets for field service support across EMEA for responsible product lines.-Ensure adherence to IQ/OQ/PQ documentation and compliance with all regulatory standards.-Utilise SAP and Salesforce to manage escalations and customer enquiries efficiently.-Leverage strong analytical skills to influence strategic business decisions.-Drive continuous improvement of processes and procedures using PPI and PMD methodologies.-Ensure SOPs, risk assessments, and service documentation are accurate and up to date in MasterControl quality systems.-Enhance customer satisfaction through regular review calls between production, sales, and service teams.-Lead a team of technical experts to support overseas territories with service tasks and breakdowns when required.-Deliver MBR and QBR reports to Directors and Higher management, outlining business performance and customer support initiatives.-Provide weekly metrics updates to local technical teams and senior management.-Support external audits and quality reviews to ensure compliance.-Adhere to internal ethical standards and ensure compliance with all local laws and regulations.
  • Thermo Fisher Scientific
    Uk And Ireland Field Service Manager Thermo Fisher Scientific
    Thermo Fisher Scientific Mar 2020 - Dec 2020
    -Achieve KPI targets for field service support across EMEA for responsible product lines.-Ensure adherence to IQ/OQ/PQ documentation and compliance with all regulatory standards.-Utilise SAP and Salesforce to manage escalations and customer enquiries efficiently.-Leverage strong analytical skills to influence strategic business decisions.-Drive continuous improvement of processes and procedures using PPI and PMD methodologies.-Ensure SOPs, risk assessments, and service documentation are accurate and up to date in MasterControl quality systems.-Enhance customer satisfaction through regular review calls between production, sales, and service teams.-Lead a team of technical experts to support overseas territories with service tasks and breakdowns when required.-Deliver MBR and QBR reports to Directors and Higher management, outlining business performance and customer support initiatives.-Provide weekly metrics updates to local technical teams and senior management.-Support external audits and quality reviews to ensure compliance.-Adhere to internal ethical standards and ensure compliance with all local laws and regulations
  • Thermo Fisher Scientific
    Thermo Fisher Shift Technical Lead
    Thermo Fisher Scientific Sep 2018 - Mar 2020
    Responsible to coordinate a team of technical Specialists with a view to affect onsite repairs, new product introductions, safety alerts etc. in order to achieve- Shift production targets are met due to efficient repair and maintenance schedules - Lowest downtime times with highest equipment availability.- Leverage of know how across multiple departments and disciplines.Is in permanent contact with all the Production managers and Factory stakeholders driving the team to produce the best outcomes for Customers production targets.
  • Thermo Fisher Scientific
    European Manager 2Nd Level Technical Support Ioms, Icpms, Dfs, Icp-Oes, Aa, Molecular
    Thermo Fisher Scientific Sep 2016 - Sep 2018
    Newport, United Kingdom
    Responsible to coordinate a team of technical Specialists with a view to Service activities in special situations like escalations, new product introductions, safety alerts etc. in order to achieve- Satisfied customer becoming loyal customers - Lowest escalation times with highest instrument up-time - Leverage of know how across the European Field organization Is in permanent contact with all the Product Specialist and Factories driving the team to produce the best outcomes for Customers and field service alike.Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
  • Thermo Fisher Scientific
    Aa & Icpoes Product Specalist
    Thermo Fisher Scientific May 2014 - Sep 2016
    Europe
    Responsible to deliver all Service activities in special situations like escalations, new product introductions, safety alerts etc. in order to achieve- Satisfied customer becoming loyal customers - Lowest escalation times with highest instrument uptime - Leverage of knowhow across the European Field organization Is in permanent contact with the Product Specialist in the Factories for the related product(s) and acts as the Single Point of Contact between the Factory and the European Field organization for all Service related activities (like Service Bulletins, Technical Notes, Security/Safety alerts, Quality Feedback, New Product releases etc..)Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
  • Thermo Fisher Scientific
    Field Service Engineer
    Thermo Fisher Scientific Apr 2000 - May 2014
    · Ensure responsive telephone support and diagnostics, aiming to exceed the customer's expectation.· Perform maintenance, installation and problem solving on analytical instrumentation, aiming for customer'sminimum down time and exceeding expectations.· Assist overseas territories with service duties when require.· Perform service activities in line with internal rules and customer regulations.· Responsible for management of company assets, such as car stock/inventory, computer, mobile phone, generaltools, software & company car· Ensure highest professional relationship with our customers to achieve customer loyalty, escalating issues ifnecessary to solve critical problems in the most expedient manner.· Active promotion of contract and service products; ensuring alignment of activities on the customer's site toreport back any information relevant to sales / lead generation.· Responsible for accurate reporting in a timely manner of all activities (e.g. Field Service Reports, ExpenseReports, etc.) and optimizing work schedule by coordinating with the service planning/co-ordination desk.· Follow ThermoFisher Scientific ethical business conduct guidelines.· Have PC, software and networking experience with the ability to fault find and repair.
  • Corus
    Process Control Team Leader
    Corus Nov 1999 - Apr 2000
    · Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration oftechnical activities.· Review / recommend or approve contracts and cost estimates of external companies bidding for internalprojects.· Confer with management and production staff to discuss project specifications, procedures and maintenanceschedules.· Plan and direct the installation, testing, operation, maintenance, and repair of new and existing equipment.· Develop and implement policies, standards and procedures for the engineering and technical work performedin the department.· Set technical goals and maintain safe working practices within broad outlines provided by top management.· Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcingrules, monitoring time keeping and good working practices.
  • Corus
    Process Control Technician
    Corus Apr 1997 - Nov 1999
    · Provide innovative solutions to complex technical problems spanning several disciplines (Electrical, PneumaticHydraulic, Etc..)· Carry out most pipe fitting (copper and steel) for Pneumatic control systems.· Have PC, software and networking experience with the ability to fault find and repair.· Experienced with a strong understanding of cross disciplines, including pneumatics, production processes andmechanics.· Experience in PLC programming, diagnostics and repair.· Ability to work effectively and maintain a high level of safe working practices / awareness in a high-pressureproduction driven environment.· Working a shift pattern but still remain flexible with working times driven by the production process.· Checking and recording the running of currents, circuit feedbacks and responses of instrumentation againstthe manufacturer's operating parameters.· Showing internal customers how to use controls of the relevant process equipment & how to safely isolate theequipment.· Completing relevant paperwork and closing jobs in a timely manner.
  • British Steel
    Apprentice Electrician / Process Control Technician
    British Steel Apr 1993 - Sep 1997
    · Trained (in 7 six month placements) In high voltage distribution, domestic electrical installation, motor repair,crane maintenance and repair, process control, computer systems and process maintenance.· 1 year university placement and 3 years evening classes to obtain higher education qualifications.

Ian Mcdonnell Skills

Engineering Electrical Electronics Optics Icp Icp Oes X Ray Spectroscopy Troubleshooting Instrumentation Sap Sap Crm Knowledge Base Master Control

Ian Mcdonnell Education Details

  • University Of Wales
    University Of Wales
    Industrial Engineering And Electronics
  • University Of Wales
    University Of Wales
    Engineering (Electrical / Electronic / Power)

Frequently Asked Questions about Ian Mcdonnell

What company does Ian Mcdonnell work for?

Ian Mcdonnell works for Thermo Fisher Scientific

What is Ian Mcdonnell's role at the current company?

Ian Mcdonnell's current role is Snr Manager Field service EMEA North at Thermo Fisher Scientific.

What is Ian Mcdonnell's email address?

Ian Mcdonnell's email address is ia****@****her.com

What schools did Ian Mcdonnell attend?

Ian Mcdonnell attended University Of Wales, University Of Wales.

What skills is Ian Mcdonnell known for?

Ian Mcdonnell has skills like Engineering, Electrical, Electronics, Optics, Icp, Icp Oes, X Ray, Spectroscopy, Troubleshooting, Instrumentation, Sap, Sap Crm.

Who are Ian Mcdonnell's colleagues?

Ian Mcdonnell's colleagues are Maksim Rybakov, Maki Kasuga, Sarah Kinsley, Daniel Aparecido Estevao, Michal Raab, Monika Vijayvargiya, Larry Freehill.

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