Developed a Cyber Security and Controls Framework and Implemented Cyber Security awareness training for all staff

The Machinery of Government changes announced in May 2017 brought in the amalgamation of Department of Planning, Department of Lands, State Heritage and Department of Aboriginal Affairs in to the Department of Planning, Lands and Heritage. This new department requires the integration of key corporate service systems and business processing technologies.• Responsible for undertaking an independent assessment of all corporate service systems for the new department and implementing ‘best of breed’ systems and infrastructure architecture.

• Driven digital growth by converting traditional manual services to digital ones and overseeing operations in several government agencies introducing more mobile applications, social media and related applications, as well as web-based information management.• Worked collaboratively with technology executives in state government agencies to develop new ICT digital policies for agencies, to support their service delivery and professional standards.

Responsible for overseeing the day-to-day operations and functions of ICT delivery, build and foster relationships with client stakeholders, and communicate service delivery performance, improvement initiatives and project status.Provide remote and desktop support to end users based in WAProject Delivery of a MPLS solution from initial tender to implementation of 42 shops and several offices in Perth.Undertook a full audit of all IT assets including all mobile and fixed lines, maintained a CMDB in line with ITIL Service framework.

Provided IT Infrastructure Operations and Service Delivery Management to MetLife Financial Service Ltd within the UK and Ireland for 1200 supported users. I had direct responsibility for a team of 9 L2/L3 engineers and operational governance of the Service Desk. I was the main escalation point for all BAU incidents and network related problems.- Managing the day to day operations of the IT Department including maintaining and developing the company’s network and telephony infrastructure, CRM system and associated IT services.- Managing the outsourced vendor relationship including monitoring SLA’s and KPI’s.- Coordinating and continuously improving administrative functions and management systems to ensure a high level of efficiency and effectiveness. - Coordinating and managing several projects in line with business improvement initiatives.- Providing risk management advice and guidance including the implementation of a Disaster Recovery Plan.- Identifying opportunities for the appropriate and cost-effective investment in IT systems and resources, including sourcing, purchasing, and in-house development. - Preparing, managing and monitoring the IT budget..

• Responsible for managing a team of desktop analysts, supporting the BBC • Ensuring SLA’s were adhered to and escalations were dealt with in a timely manner. • Providing resource management for other Siemens accounts. • Ensuring costs were in line with the budget and improvements were made to improve the quality of the service delivered. • Providing technical help for the analysts and ensuring processes were followed and monitoring the call logging system (Remedy), communicating any issues back to the Service Desk.• Overseeing Network Patching, Backups, PC and Software installations via the Active Directory for MS and Apple Mac products• Asset Management – Documenting all services and tracking all devices added to the network• Project Managing a consolidation move of users’ PC’s and peripherals to a new buildings• Providing remote support for home users and reporters on Outside Broadcasts.• Organising and providing all the IT support for the Outside Broadcasting facilities

CF Tulley was a managed services companyProvided support to Rio Tinto, ZimSun, Barclays Bank