Ian Miller

Ian Miller Email and Phone Number

Technical Success Lead @ Nurture Group
Nuneaton, GB
Ian Miller's Location
Nuneaton, England, United Kingdom, United Kingdom
Ian Miller's Contact Details

Ian Miller personal email

n/a
About Ian Miller

A self-motivated, energetic, highly organised professional, with a track record of over 20 years within the IT industry. A flexible working attitude, willingness to travel, a "can do" mentality and a real team player. Centrally based within the UK with easy access to most regions, with a full, clean, UK driving licence.• Depth of knowledge in software and hardware training delivery. • Ability to deliver training through classroom or online.• Large scale corporate roll out of software and hardware.• Engagement with colleagues at all levels of organisations.• Training program conception, design and delivery.• Ability to produce engaging documentation through videos, step-by-step guides and E-Learning modules.• Exhibition preparation, leading of configuration and implementation of exhibition training boards from concept to shipment.• Software and hardware implementation.• 3rd Level Technical support. • End – End user testing.• Account management and sales.Excellent verbal and written skills, with the ability to adapt material easily, to all levels of skills and hierarchies.High level of computer literacy including Microsoft Word, PowerPoint, Excel, Camtasia and Articulate Storyline 360.

Ian Miller's Current Company Details
Nurture Group

Nurture Group

View
Technical Success Lead
Nuneaton, GB
Employees:
513
Ian Miller Work Experience Details
  • Nurture Group
    Technical Success Lead
    Nurture Group
    Nuneaton, Gb
  • Tivoli Group Limited
    Technical Success Lead
    Tivoli Group Limited Dec 2023 - Present
  • Schneider Electric
    Training Officer
    Schneider Electric Sep 2022 - Dec 2023
    Coventry, England, United Kingdom
  • Abloy Uk
    Das Academy Manager
    Abloy Uk Jan 2022 - Sep 2022
  • Sunbelt Rentals Uk
    Systems Trainer
    Sunbelt Rentals Uk Sep 2019 - Jan 2022
    Remote role reporting to the System Training Lead. Responsible for executing end user training on the company’s range of IT systems, covering the UK & Ireland.Conducting training needs analysis and assisting with the training plans, working with the business in advance of training, ensuring the training schedules are supportable.Develop and maintain the training material, produce supporting videos, documentation and e-Learning modules.End to end user testing, ensuring new software is fit for the business needs.Implementation and support of new software and hardware aided via site visits or remotely.
  • Paxton Access Ltd
    Field Training Engineer
    Paxton Access Ltd Jan 2013 - Aug 2019
    Remote role, reporting to the Global Training Manager, responsible for delivering world class training sessions at customers premises and pre-organised seminars, across the UK & Ireland, for the company’s range of access control solutions. Working closely with the Global Training Manager, developing and maintaining the training material and the course portfolio. Assist in the planning, preparation, and implementation of exhibition stands, including IFSEC 2018 (London, UK) and ISC West 2018 (Las Vegas, USA).Working with the events co-coordinator to ensure customers receive training at the earliest convenience, ensuring that courses are booked in with the geographical location in mind.
  • Tnt Express
    Technical Infrastructure Analyst
    Tnt Express Mar 2010 - Dec 2012
    Atherstone
    Supporting the ICS and UK functions throughout the Midlands area, the role involves working to SLA’s configuring & supporting end user devices (Windows XP & 7), printers (HP, Dell, Zebra), LAN / WAN networks and servers (Windows 2003 /2008) throughout the business, software solutions such as MS Office 2003/07/10, Lotus Notes & Citrix solutions & writing documentation. 3rd Level calls are escalated through the appropriate 1st & 2nd level tiers to our team if a remote fix cannot be found. Using administrative tools such as Active Directory, Symantec Endpoint Protection / Encryption, Service-Now, HP Service Desk and Computer associate’s tools, to help resolve and administer the network of around 5000 desktops and 8000 users.
  • Stoneridge Electronics
    Fleet Account Manager
    Stoneridge Electronics Aug 2009 - Nov 2009
    Uk South
    To promote the business products and build rapport with existing new customer accounts by means of onsite meetings / telephone conversations / mailshots. Demonstrate products with potential new clients and discuss clients needs through means of onsite meetings / telephone conversations. Attend trade shows and seminars to demonstrate products to help expand the businesses client base.
  • Stoneridge Electronics
    Product Support Engineer
    Stoneridge Electronics Nov 2006 - Aug 2009
    Uk South
    Working from home I was responsible for configuring, supporting and training end users on the companies bespoke transport software solution. I would be responsible for visiting customer sites around the UK & Ireland to Install, Configure and Deliver training sessions on the software. Training sessions could be as informal as 1:1 or a formal classroom based session of up to 20 students with a presentation being delivered.Additional to the role would see me attending seminars and trade shows to demonstrate the product, and to support area sales managers.
  • George Eliot Hospital Nhs Trust
    Senior Desktop Support Engineer
    George Eliot Hospital Nhs Trust Aug 2006 - Nov 2006
    Nuneaton
  • George Eliot Hospital Nhs Trust
    Desktop Support Engineer
    George Eliot Hospital Nhs Trust Jan 2004 - Aug 2006
    Nuneaton

Ian Miller Skills

Windows Server Technical Support Servers Software Installation Windows Windows Xp Microsoft Office Customer Service Windows 7 Lotus Notes Teaching Microsoft Excel Microsoft Word Powerpoint Windows Xp Pro Presentations Project Management Account Management Management English Outlook Citrix Metaframe Tcp/ip New Business Development Security Training Business Development Sales Management

Ian Miller Education Details

  • De Montford University Leicester
    De Montford University Leicester
    Hnc

Frequently Asked Questions about Ian Miller

What company does Ian Miller work for?

Ian Miller works for Nurture Group

What is Ian Miller's role at the current company?

Ian Miller's current role is Technical Success Lead.

What is Ian Miller's email address?

Ian Miller's email address is mi****@****o.co.uk

What schools did Ian Miller attend?

Ian Miller attended De Montford University Leicester.

What skills is Ian Miller known for?

Ian Miller has skills like Windows Server, Technical Support, Servers, Software Installation, Windows, Windows Xp, Microsoft Office, Customer Service, Windows 7, Lotus Notes, Teaching, Microsoft Excel.

Who are Ian Miller's colleagues?

Ian Miller's colleagues are Alicia Allan, Hukam Chand, Gail Macpherson, Oliver Petrie, Sophie Thompson, Sara Hughes, Ian Curteis.

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