Ian Monteith Email & Phone Number

Bristow, Va, Us

Bristow, Va, Us

Independence, Ohio, Us

Manage various aspects of enterprise IT, including vSphere, Azure, Windows Server, and Active DirectoryWork with automation tools such as Ansible and APIs to automate/streamline repetitive processesCollaborate on vendor selection for new technologies and their testing/rolloutEnsure architectural design of environment meets best practices and work to bring any acquisitions up to those standardsWork with InfoSec to create and apply hardening standards to safeguard company data on managed infrastructureManage Azure workloads and networking including VMs, WAFs, and NSGs

• Assisted pre-sales team with discovery and solution design for several large customers to ensure we were able to meet specific technology and function requirements• On winning team for 2022 automation/process improvement hackathon• Managed upgrade to vSphere 7 including interoperability with other technologies, testing process, creating custom images, providing documentation for other engineers, and upgrading related tools (DR, Plugins, etc.)• Involved in design/POC of IaaC offering leveraging NSX and vCD• Responsible for RCA and resolution of support issues escalated by lower support tiers• Engaged with support and management of technologies outside of virtualization to keep multi-tenant environments healthy (SAN, Backups, DR, etc.)• Maintained cadence with vendors to keep environments healthy and up to date

Houston, Tx, Us

• Contract position to perform L3 Gateway migration for customer infrastructure from colo ACI environment to managed vCD environment and NSX DLRs.• Worked with customer to plan and execute migration, including moving thousands of VMs in both non-prod and production environments.• Also worked to clean up artifacts from years of management neglect as part of the migration.• Worked with customer to educate them on best practices for using vCD and worked with them and their MSP to address issues experienced with the platform since their VM migration.

Washington, District Of Columbia, Us

Work as part of engineering and devops teams to deploy vRAC infrastructure on VMC Personally “owned” the AVI (NSX Advanced Load Balancer) deployment including documentation specific to our instance and training for the rest of the teamSet up vRAC integration for applications as directedRebuilt NSX and vSphere infrastructure in lab environment for use by application ownersEngaged in engineering level troubleshooting escalations as required for VMware stackRamped up knowledge on VMC platform and involved in architecture design discussions after directive came to shift from on-prem vRAC solution to VMC solution was givenTook AWS Architecture training (5 Day course) and individual research/training to familiarize myself with AWS native platform after directive to shift gears off VMC to AWS platform

Denver, Colorado, Us

Technical manager for 10 systems engineers, including senior and specialist engineers.Provide direction on internal initiatives and direction on new products.Team is responsible for all system provisioning and resolution of systems infrastructure issues (both customer and internal).Provide guidance on next steps for resolving technical issues and defuse customer situations.Manage vendor relationships for storage, compute, virtualization, and DR technologies.Assign projects to staff engineers and manage progress to completion.

Denver, Colorado, Us

Technical manager for a team of five engineering level direct reports, both network and systems.Responsible for resolution of Tier 3 level support issues and new service provisioning.Worked closely with internal engineering groups to decrease provisioning delays and errors.Responsible for streamlining provisioning process.

Denver, Colorado, Us

Designed and deployed private and public cloud offerings across five major markets leveraging vCloud Director.Developed processes and training for the rest of the organization (sales, support, engineering, etc.) to allow them to sell, deploy, and use the new vCloud platform.Migrated customers off of legacy cloud platform and from vCenter only services.Functions as the senior escalation point on all VMware issues, including diagnosing and resolving issues that VMware support is either unable to, or unable to in a timely manner, including providing RCAs or assisting other vendors when the product integrates with VMware.Manage relationship with VMware and work closely with the VMware account team to pilot new products and leverage their resources to assist the business.Involved in customer meetings for large customers to assist in design for unique requests or as an escalation point for lingering or urgent issues. Has developed good relationships with many of our largest customers by name.Developed automation using vCO for automated CMDB record creation and updates and is involved in product evaluation from an extensibility standpoint for new products.

Fairfax, Va, Us

Worked closely with VMware Professional Services to design and implement a vCloud Automation Center private cloud that leverages a full suite of VMware tools, including vCD, NSX, CBM, etc.Translate customer environment requests into Engineering Design Documents that balance customer needs with appropriate environment considerations, including meeting IA requirements for a secure multi-tenant DoD data center.Function as escalation point for trouble tickets for systems support staff. Resolve issues ranging from generic data center management (AD, NTP, etc.) to OS and hyper-visor specific issues in the existing environment.Bring the existing environment up to best-practice configurations, and redesign configurations/processes for quality of life enhancements, such as shared folder implementations to replace FTP file transfers.Remediate security vulnerabilities identified by IA on impacted platforms.Upgrade vCenter and ESXi from 4.x to 5.xAssist with updating processes for large deployments from templates or OVAs by using powercli to script the deployments, replacing the prior process which involved deploying manually

• Designed and built one of the largest (if not the largest) public cloud deployments of vCloud Director 5.1(7000+ Orgs) as a white label service for VMware on Cisco UCS. Since release the environment has approximately doubled in size monthly, and has had minimal issues. • Migrated clients from multiple datacenters and hardware platforms into a single suite and on to Cisco UCS. Designed and implemented a plan for a customer that was downtime sensitive to allow us to move their entire environment with less than an hour’s downtime (20+ VMs and several TB of data).• Administered existing public cloud on vCloud Director 1.5.1, including migrating it to the new suite. Resolved issues related to the backend Oracle database.• Designed and implemented solutions for new customers, including P2V migrations of existing environments.• Worked with security contractors to identify the source of a security breach, and was personally responsible for the preliminary determination of the identity of the individual. Was able to track his movements through systems and identify key nodes for forensic analysis, saving the company over $100K.• Resolved issues related to the security breach, including working with clients and vendors to rebuild/restore vms, resolve issues related to SANs that had been factory reset, and overall health issues in the infrastructure environment. Assisted customers in repairing impacted environments including corrupted domains and Exchange issues, including large scale migrations to new Exchange servers (1000s of users).• Assisted clients in troubleshooting issues across a broad spectrum of platforms and software, from issues related to website latency due to inefficient MYSQL queries to failed AD Role transfers. • Provided an escalation point for support staff and junior engineers, and functioned as the Senior Systems Engineer for the engineering team underneath the technical Engineering Manager.

Arlington, Va, Us

• Responsible for server maintenance for existing devices.• Responsible for setup and installation of new servers.• Responsible for decommission of servers as needed.• Manage WSUS for 200 servers in a data center environment.• Currently work overnight shift where highest priority task is to properly resolve or escalate high customer impact issues with minimal supervision.• Resolves email and web-hosting issues across a variety of platforms (cPanel, IIS, Smartermail, Imail, etc.).• Assist in over-all data center maintenance and upgrades.

Alexandria, Va, Us

• Responsible for server and desktop maintenance for existing devices.• Responsible for setup and installation of new desktops and servers.• Frequently required to meet with new and existing clients to review current service levels and propose new solutions to better meet business needs.• Functioned as the lead technician for all client issues for both technical support and implementation.