Ian Montgomery

Ian Montgomery Email and Phone Number

Experienced Technical IT Programme / Project Consultant
Ian Montgomery's Location
Liverpool, England, United Kingdom, United Kingdom
Ian Montgomery's Contact Details

Ian Montgomery personal email

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About Ian Montgomery

• An outstanding SC cleared IT/ Business/ Programme Manager with sound technology skills, encompassing strategy, infrastructure and applications, along with significant commercial and sector (FMCG/ Retail,, Finance / Banking, Education and Public sector) expertise.• Experienced IT project manager with strong analytical skills and experienced in cross functional projects and global projects. Works to project management methodologies (Prince / Agile, DSDM). Strong client facing skills. Experienced at gathering high-level business requirements and analysis of those requirements, facilitating conference / video calls and Technical workshops and the project management of global, virtual teams and collaboration across a large IT organisation.• Hands-on experience of delivering and leading multiple large-scale systems infrastructure and software integration projects that delivered genuine business change. An impressive track record of large programme/ IT management which delivered high quality business critical solutions in a pressurised, multi-cultural and matrix managed organisations.• Conceptual and strategic thinker, able to identify business improvement opportunities and define an IT strategy. Ability to combine strategic thinking with transformational delivery.• First class leadership experience with the capacity to influence, motivate and engage groups of people at all levels, politically astute with board-level influencing skills and a commitment to continual improvement and people development.• Proven ability within change leadership and management, financial performance and resource management, business planning and development, contracts, systems, policies and procedures, and internal and external relations for managed third party / outsourced services. Significant experience of implementation of ITIL / BS15000 best practices within IT service management.

Ian Montgomery's Current Company Details

Experienced Technical IT Programme / Project Consultant
Ian Montgomery Work Experience Details
  • The Home Office.
    Project / Transition Consultant. Disaggregation.
    The Home Office. Aug 2018 - Sep 2018
    Responsibilities. Delivering on behalf of KCom and Methods Business and Digital Technology Ltd.Programme Lead for Contact Centre Disaggregation (People, Location and Technology) for the Home Office Disclosure and Barring Service. This entailed the provision of SME guidance to Executive Management Team for the disaggregation of a full outsourced BPO Customer Contact Centre service to an insourced solution of all Customer Contact Centre Agents and Back office / support staff, New premises location and new Contact Centre application stack and Technology platform giving Home Office DBS full control over the Customer Journey / Experience and Business Processes.The production of a detailed Technical Service Specification for procurement / tender process for a hosted Customer Contact Centre solution and an internal specification for Premises and technology fit-out, Agent and Back-office support staff TUPE requirements, Business process specification and documentation, Benchmarking and training requirements.This provided DBS with a detailed route to live for an insourced Customer Contact Centre and Business process solution.
  • Alexma Consulting Ltd
    Project Consultant Change
    Alexma Consulting Ltd Jul 2016 - Aug 2018
    ResponsibilitiesProvision of a managed Programme / Project Management services to multiple clients. Delivering large scale and or multiple projects end to end through the lifecycle to agreed time, quality and cost. Ensuring that the project is defined, planned and delivered to the agreed goals and objectives. Key SkillsStrong leadership skills and hands on exposure to managing the full delivery lifecycle for retail / financial sector eCommerce, Infrastructure and regulatory projects.Business case development and solution costing. Business Analysis. Contact Centre transformation / migrations and Unified Communications. Office Relocation and Data Centre build, migration and relocation. CRM deployments including MS Dynamics, Office 365, Skype for Business utilising enterprise versions of Skype for Business Server and Online to replace MS Lync providing a unified communications platform that enables messaging, conferencing, online meetings, and collaboration as part of Office 365. MS Azure Cloud Services.GDPR Governance frameworks. Solid 3rd party management experience, High-level Stakeholder management skills. Full project lifecycle delivery experience in delivering into Omni-Channel and Digital environments within Technology Transformation Programmes. Management of full Business Transformation and Infrastructure / Application delivery for Customer experience / Customer Journey experience. Ability to take a pragmatic approach to delivery and blend traditional project / programme management principles and practices with an Agile development approach in the right proportion.
  • Cooperative Insurance
    Senior Project Manager
    Cooperative Insurance Oct 2015 - Jun 2016
    Contracted to deliver the Telephony and Contact Centre work stream as part of the wider Technology transformation Programme for Cooperative Insurance Responsible for the management of the Telephony technology delivery and Business Change based upon the introduction of Avaya CPod hardware and Avaya Contact Centre telephony applications comprising, WFO (Workforce Optimization), WFM (Workforce Management), ACR (Call Recording). QM (Quality Management), Screen Recording, CSat, Multimedia Wallboards, Score card, MI delivered via CMS. IVR and Call Routing, ID&V. Integration into third party Insurance and Aggregators.
  • United Utilities
    Senior Project Manager
    United Utilities 2014 - Oct 2015
    Contracted to deliver a programme of Telephony Application / Upgrades within the Contact Centre space to ensure United Utilities were fully compliant for PCI (Payment Card Industries) regulatory requirements. This complex programme of work was successfully delivered to aggressive time constraints as mandated by the Payment Card Service Provider. A second programme of work managing the delivery of Telephony Upgrades (POM v3 AACC6.4 to 7, Avaya WFO 12.1 WFM,) of the Customer Experience Programme with direct management of Contact Centre Upgrade, Multichannel routing, Webchat, Intuitive Self Service, Intelligent Payment and Billing, fully integrated experience across Wholesale and Domestic Retail systems integrated into MS Dynamics CRM
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  • Shop Direct (Via Serco)
    Senior It Consultant
    Shop Direct (Via Serco) Jul 2014 - Aug 2014
    Short Term engagement by Serco as a Technical Project Consultant to initiate a Project recovery and to kick start the delivery of IT requirements to facilitate a Shop Direct transformation programme focused on considerable cost savings and rationalization for their digital marketing and customer relationship and ordering experience. Delivering technical improvements to the key outcomes of Customer Satisfaction, Reducing Avoidable Contacts and Increasing Revenue achievable with no detriment to current performance.
  • Lloyds Banking Group
    Senior It Project Manager
    Lloyds Banking Group May 2013 - Jun 2014
    Provision of a managed Programme / Project Management service to Lloyds Banking Group. Delivering large scale and or multiple projects end to end through the lifecycle to agreed time, quality and cost. Ensuring that the project is defined, planned and delivered to the agreed goals and objectives.Projects Delivered. – AMC Remediation, Delivery of a new route to live for Customer Management System and Forward Commitment applications from third party external to in-house infrastructure and application built on Windows SQL Server platform and AIX Platform. • Crypto Card Replacement. Upgrade / replacement of existing Cryptographic cards for customer transactional data encryption.• Libor Code of Conduct. Server infrastructure to provide a Libor dashboard submission process with an approval workflow and full audit and appropriate access / authorization controls to deliver the recommendations being defined under the Wheatley Review (Libor)
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  • Kcom
    Senior Project Manager Networks And Communications At Kcom
    Kcom Jun 2012 - Jan 2013
    National
    Contracted to provide Senior Project Management skills and Consultancy in the delivery of a service critical Contact Centre and Telephony server upgrade within an SC cleared client environment. Project consists of existing CC6 replacement and server / software upgrade to AACC6.2 (Avaya) and CS1K Communications server to CS1K 7.5 over three sites.
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  • Cheshire Shared Services
    Senior Project Manager
    Cheshire Shared Services May 2012 - Jun 2012
    Chester, United Kingdom
    Employed specifically on a short-term contract assignment for Cheshire Managed Services (supplying IT / technology to Cheshire East, Cheshire West and Chester Councils) to provide expert management focus and IT Consultancy to successfully reshape a portfolio of failing IT projects providing the platform from which to guarantee delivery success. This was achieved through the application of effective stakeholder management skills and communication with third party suppliers and setting out a detailed delivery plan, work schedule and dedicated delivery team with the correct skill sets to deliver to the revised schedule, budget and quality parameters.
  • Greater Manchester Police
    It Consultant
    Greater Manchester Police Apr 2009 - Mar 2012
    • Provision of strategic IT consulting and Programme Management for the deployment of new advanced infrastructures and multiple business systems for brand new Force Headquarters Campus and North West Counter Terrorism Unit. This position held great responsibility and was highly visible to the UK Government / Cabinet Office and UK Security Services ensuring that all technology work streams were delivered to the highest quality criteria within demanding timescales against a backdrop of compliance, security and audit requirements. It was a major technically challenging and intellectual undertaking for all partners involved.
  • Barclays Bank
    Project Manager
    Barclays Bank Jan 2008 - Apr 2009
    Project Management of full range infrastructure and development IT Portfolio for business services.
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  • Dimension Data
    Project Manager
    Dimension Data Mar 2006 - Jan 2008
    Project Manager for client deployments of IP systems, Call Centers, Global MPLS Network deployments, New Build IT infrastructures, Data Centre infrastructures and moves.
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  • Merseybroadband
    New Technology Consultant.
    Merseybroadband Jun 2004 - Mar 2006
    Provision of technology consultancy services to Corporate clients and SME business sectors. Provision of IT strategy, development programmes and process reengineering for the introduction of new technologies into client sites.
  • Nortel Networks
    Global Deployment Manager High Capacity Networks
    Nortel Networks 1998 - 2003
    Project Manage the delivery of a number of very large scale European and Transatlantic infrastructure programmes which were highly visible to both commercial and internal customers. Highly successful in project managing the build and deployment of the following international, European and Transatlantic High Capacity Voice / Data Networks,• Level3 European Ring1 network, Level3 UK / Transatlantic Backhaul Network• Viatel European Network,• Tycom Hibernia Transatlantic Network,• Lambdanet European Network. PSINet European Network.
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Ian Montgomery Skills

Prince2 Stakeholder Management Itil Service Delivery Project Delivery Program Management Strategic Consulting It Strategy It Service Management It Management Public Sector Business Process Improvement Data Center Outsourcing Change Management Integration Ip Ms Project Project Management Risk Management Business Transformation Strategy Governance Managed Services Resource Management Management Leadership Security Management Consulting Infrastructure Pmo Service Management Analysis Information Technology Incident Management System Deployment Networking Project Portfolio Management It Operations Programme Delivery

Ian Montgomery Education Details

  • West Park Grammar School
    West Park Grammar School

Frequently Asked Questions about Ian Montgomery

What is Ian Montgomery's role at the current company?

Ian Montgomery's current role is Experienced Technical IT Programme / Project Consultant.

What is Ian Montgomery's email address?

Ian Montgomery's email address is im****@****i.co.uk

What is Ian Montgomery's direct phone number?

Ian Montgomery's direct phone number is +1.212.412*****

What schools did Ian Montgomery attend?

Ian Montgomery attended West Park Grammar School.

What skills is Ian Montgomery known for?

Ian Montgomery has skills like Prince2, Stakeholder Management, Itil, Service Delivery, Project Delivery, Program Management, Strategic Consulting, It Strategy, It Service Management, It Management, Public Sector, Business Process Improvement.

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