Ian Moon Email & Phone Number

Atlanta, GA, US

United States

Yooz provides the smartest, most powerful and easiest-to-use cloud-based Purchase-to-Pay (P2P) automation solution.

Atlanta, Georgia, United States

Brookhaven, Georgia, United States

Teaching students how to speak, read and write in French and English.

Atlanta, Georgia, United States

• Performed contract management and administration tasks that encompassed the full range of paperwork processing from solicitation to award, and post-award administration to contract close-out, for a large variety of.

Greater Atlanta Area

• Performed purchase order/task order/contract pre-award functions such as reviewing and assisting customers with the preparation of purchase requests, requests for contracts, statements of work, and sole source.
• Prepared solicitation documents; obtaining quotes/proposals; reviewing quotes/proposals; making recommendations to the Contracting Officer for source selection; and preparing associated pre-award and award.
• Performed purchase order/task order/contract post-award functions such as processing unilateral and bilateral modifications and closing out awards after expiration of the award. Ensured accurate terms and conditions.

Atlanta, Georgia

I worked on de-obligating, closing out and procuring new CDC contracts. Pre/post-award and termination activities, such as: analyzing requirements, recommending revisions to statements of work/specifications, determining the appropriate type of contract, establishing milestones, procurement planning, conducting post-award and contractual terminations.

Atlanta, Georgia

• Handled all technical support and customer service issues for NCR and Platinum merchants, resellers and sales agents.
• Multitasked by taking over 40 calls while simultaneously answering 30 or more emails and 30 cases per day.
• Managed Team Inbox for a week on a rotational basis by handling over 100 emails and management escalations per day.
• Performed rate reviews for NCR and Platinum merchants and offer locked rate contracts to Platinum merchants.
• Only NCR member of Commander Seal Team 6 answering calls and emails to assist with petroleum software builds.
• Highest overall NPS (Net Promoter Score) on team since starting the position.

Atlanta, Georgia

• Financial Advisor to Porsche, Lamborghini and Bentley lease and loan customers in English, French and Spanish.
• Utilized financial software to create spreadsheets and retain customer information.
• Answered customer calls, emails and mail aiming to maintain the highest level of customer relations.
• Handled all initial aspects of purchases and leases including payments, repossessions, titles, insurance and collections.

Greater Atlanta Area

• Managed client relations in English and French for a portfolio of over 800 Porsche 911 GT3 owners in the US and Canada.
• Worked with management on a plan to retain customers and prevent repurchases and cancelations due to engine issue.
• Called and emailed customers with the latest updates regarding delays in them obtaining their vehicles.
• Point of contact between management, the national help desk, regional managers and car dealers.
• Documented ongoing customer interactions and updates using Excel, Access and Porsche CRM software.
• Prepared and sent letters to purchase and lease customers explaining final compensation amounts, warranties and goods.

Greater Atlanta Area

• Assisted in teaching Spanish, French, Math, Social Studies and Reading and Writing to K through 3rd grade students.
• Assisted staff with setting up their PCs and email.
• Performed troubleshooting of staff software and Wi-Fi issues.

Greater Atlanta Area

Assisted top merchants of the company with all of their needs: Sales, Customer Care, Retention, Installations and Level I & II technical support. Collaborated with other departments, upper management and Account Executives to help in assisting these same merchants.

Greater Atlanta Area

• Assisted in troubleshooting national Petroleum and Grocery merchants as well as all third-party online processing, wireless terminals and smart-phone applications, including Ruby, Sapphire, Integra, Apple Pay and.
• Troubleshooting of browser interactions such as Internet Explorer, Mozilla Firefox and Chrome with Java and Adobe software.

Greater Atlanta Area

• Provided technical support via phone and e-mail to merchants processing credit card and check transactions through a credit card machine, over the phone and on the web.
• Performed troubleshooting for Verifone, Nurit, Ingenico and Talento credit card machines and WorldPay online software.
• Member of the Help Desk Response Team: answered or re-directed all e-mails and cases and approved or rejected equipment orders for levels I & II.
• Member of the National Accounts Help Desk team; assisted national merchants with their technical needs.
• Mentored and trained new hires.
• Nominated by peers as a top 100 Ambassador for WorldPay worldwide, consistently among top performers in Operations.

Greater Atlanta Area

• Assisted in setting up internet software and downloading credit card machines for merchants.
• Trained merchants on how to use their credit card machines and online virtual and multipay software.
• Trained new Installation reps.
• Asked to contact Citizens and Charter One banks, get an assessment of their equipment, and advise them of upcoming conversion to RBS Lynk's software.

Chambéry Area, France

Taught English to Third, Fourth, and Fifth grade classes at three different primary schools. Devised my own lesson plans and assisted staff with monitoring students on ski trip.

Greater Atlanta Area

• Assisted merchants and Account Executives with downloading, troubleshooting and training them on how to use a variety of wired and wireless credit card machines.
• Awarded employee of the month in late 2001 for overall customer relations and number of installs.
• Received numerous compliments from merchants and Account Executives.
• Assisted with editing first company installation manual.

Greater Atlanta Area

• Volunteered & then became Case Manager for French & Spanish speaking refugees.
• Aided in the resettlement of refugees & helped then with their ongoing acclimation to the metro region.
• Job developer; Reached out to local companies & organizations to help refugees find jobs & with other needs they had.

San Diego, CA. & Perry Point, MD..

• Performed community service in the areas of environment, education, unmet human needs and public safety.
• Led other corps members including peers and high school students in a variety of projects.
• Media contact for team; arranged interviews with newspapers, radio and television stations and coordinated a conference.

Bachelor Of Business Administration (Bba), Managerial Sciences

Activities and Societies: • National Society of Leadership and Success. • Dean’s List.

Cambridge Celta Certificate, Cambridge Celta, Pass

CELTA ‐ Cambridge English Language Assessment Certificate in English Language Teaching to Adults, is the most widely recognised initial.

Mechanical Engineering, Chemical Engineering, Business, Political Science And Foreign Languages, Senior

Activities and Societies: Honors Program (Now Honors College), Division 1 soccer team, Pi Delta Phi (National French Honor Society).

International Baccalaureate & Us Diplomas, French, Theater, English, History, Theory Of Knowledge, Physics And Math.

Activities and Societies: French National Honor Society, JETS member, Who's Who, IB Theater Conference, Student Body Secretary, Soccer.