Working in partnership with the Corporate unit senior leaders, accountable for defining, owning and delivering the business unit strategies and plans and aligning them to the relevant 3-5-year digital architectural roadmaps, underpinned by technology solutions and innovations, creating trust with stakeholders and partners and building the reputation of IT within the domain area.• Senior role with E2E accountability for delivery of the biggest HR Transformation programme in almost a decade, migrating our core HR system from Oracle Fusion to SAP Success Factors and realisation of associated cost savings and colleague experience benefits• Lead role in Business case creation, vendor ITT, SI partner appointment and on-going supplier / internal stakeholder relationship management across all HR and Corporate Unit programmes• Matrix management of a multifunctional team of ~100 SME’s across business analysis, solution architecture / design, software engineering, technical delivery, QA & test and in life support• Accountability for a further 16 functional areas across the Corporate units with budgetary responsibility for an additional ~£5m - £10m of capex investment annually• Driving transformation initiatives across IT that help standardise and simplify our estate utilising RPA and Agile techniques, enabling self-serve, simpler user journey’s, reduced cost of ownership, improved CX• As a key Business partner and influencer, provide proactive comms and initiate regular engagement with clients and suppliers at a senior level, including internal stakeholders up to MD/CEO• Build, develop and lead an energised customer-centric team, who are supported developmentally and inspired to be at their best, creating a culture of trust and transparency and nurturing honest conversations through servant leadership

Working with the business unit, the role holder is accountable for producing and socialising the business unit strategy and plans and aligning them to the relevant 3-5-year roadmaps. The role will create trust with stakeholders and partners and build the reputation of IT within the domain area.• Through very close relationships with key stakeholders, this role is key to the business as it will expose the business unit to relevant and modern IT and BT technology capabilities to ensure they can optimise, influence technology investment decisions and ensure efficiency within the unit• Agreeing the scope of multiple / large / complex / immature technical deliveries across HR, Finance, Group Business Functions and Infrastructure• Explore any instances of duplication in terms of IT capability within the unit and ensure that IT and Tech are delivering to the service required to create more efficient ways of working• Define and agree customer experience roadmap and specific solutions to ensure that solutions will ‘wow’ the customer• Ensure the business unit is getting the most out of the available IT and Technology and reducing cost over time• Define and agree the roadmap relating to regulation and compliance for the relevant domain• Coaching and leading a team of Specialists, Senior TDM’s and multi-discipline teams

• Leadership role with key focus on delivering commercial technical delivery outcomes whilst creating a culture of continuous development that nurtures a world class Technical Delivery Organisation• Significant stakeholder management and influencing upwards, delivering positive, successful customer experience and value. Accountable for business scoping through to enablement of benefits realisation (functional / non-functional) and for ensuring that our technical deliveries are adopted• Accountable for driving changes to processes to ensure that deliveries to production are of high quality and without adverse impact to the business• Making authoritative recommendations that balance delivery, strategic direction and operational performance• Accountable for producing the technical delivery roadmap, transforming how we operate, developing our people and hitting our numbers for our MFU• Accountable for TLR / TLC plan with Finance, year on year efficiency plans and overall business unit organisational health

Responsible for driving the transformation of BTW.com including the shaping, delivery and deployment of BT Wholesale’s Online and Service Automation requirements. Leading on key initiatives in the Online and Service Automation improvement programme including identifying service improvement opportunities, gathering/capturing requirements, inputting into high level solutions and delivering OSS, process and people changes to improve the online customer experience.

Leading a function driving forward delivery of BT Retail efficiencies through use of advanced data management techniques, processes, quality, delivery automation and scheduling tools, generating new and innovative solutions to complex Business problems. I would recommend, manage, develop and deliver strategic and commercial solutions through a combination of major system stack releases and agile ways of working to support and enhance BT Retail’s strategic objectives, driving these through to implementation. I was responsible for regular, timely and accurate delivery of BT Retail’s key data intelligence, managing the on-going implementation of major programmes of work, which are both brand and share-price affecting.

Providing group-wide and cross-country reporting and analytics to product and segment managers, working with international clients to understand the business needs, managing all Country relationships with regards to data procurement and data quality, facing IT regarding system development and providing data to Group Marketing and other functions for all required analysis.