Consulted with C-suite Officers on technology initiatives, playing a pivotal role shaping strategy and roadmap development across the company. Enabled the organization to transform their operations and improve business outcomes by bridging the gap between IT and the lines of business.Coordinated with senior IT staff and company leadership to prioritize standard work in order to reduce overhead costs and focus on the strategic objectives.Managed a "Rapid Results" effort to increase Call Center IVR Containment Rate by 66% in less than 100 days. This resulted in saving the company over $100,000 annually. Successfully managed over $90 million of IT capital requests into a $50 million, five-year business plan, ensuring optimal staff and resource allocation and adherence to financial targets.Prioritized and oversaw a product backlog across five Agile development teams, enhancing efficiency and ensuring alignment between IT capabilities and the business unit’s desired outcomes.

•Internal consultant that aligned the IT service provider and lines of business to optimize organizational capabilities and achieve business goals. Supported partners in operational and IT strategy development and implementation.•Managed the executive-level relationships between the business partner and IT. Navigated a complex organizational, regulatory, and budgetary landscape. •Identified business drivers, shaped IT demand, and mitigated risks to the organization. •Implemented the practice of Relationship Management in the organization.•Managed a portfolio of IT projects using the PMBOK methods and best practices.

•Analyzed operational needs and developed technical requirements alongside business leaders and subject matter experts. Identified opportunities for future process improvement activities. Maintained a backlog for the IT Service Provider to document desired business capabilities.•IT Project Manager for a five million dollar, multi-departmental software/hardware implementation effort (Fire Station Alerting).•Managed a portfolio of cross-functional project teams and projects across the IT Service Provider and the wider enterprise.•Led business partners through operational improvement activities including process mapping, capability mapping, and strategic planning sessions.

•Translated CMS Change Requests from program requirements into technical specifications.•Applied internal controls to identify and report fraudulent billing activities and compliance risks. •Managed the business unit’s biannual recertification process.•Reviewed and approved system access requests from Medicare Providers.•Tested and approved Medicare Part A system changes.•Prepared detailed documentation for internal and CMS audits.