Ian Pace Email & Phone Number

Stoke-On-Trent, United Kingdom

Responsible for day to day maintenance of a fleet of 600+ servers running on Windows Server (2008R2 - 2019) and Linux (CentOS, CoreOS, Fedora CoreOS), and a variety of project work concerning implementing improvements, upgrades and new products. This infrastructure provides white label ticketing systems for 80+ large sports clients across the UK and EU, including several Premier League clubs. Responsible for regular PCI-DSS audits to ensure compliance and implementing CIS Center for Internet… Show more Responsible for day to day maintenance of a fleet of 600+ servers running on Windows Server (2008R2 - 2019) and Linux (CentOS, CoreOS, Fedora CoreOS), and a variety of project work concerning implementing improvements, upgrades and new products. This infrastructure provides white label ticketing systems for 80+ large sports clients across the UK and EU, including several Premier League clubs. Responsible for regular PCI-DSS audits to ensure compliance and implementing CIS Center for Internet Security recommended best practices. Some key accomplishments have been:• Developed IaC and system configuration management using Chef and Ansible• Developed custom Powershell to integrate REST APIs for monitoring and alerting• Implemented Fastly as a CDN and Global Load Balancer for multiple products• Built Hashicorp Vault and Consul stacks for secret and app config management• Migrated multiple former on-premises services to AWS Show less

Stoke-On-Trent, United Kingdom

Consisted of daily operational support for a large number of Windows servers, including both routine monthly patching as well as out of band urgent security updates. During extremely busy events, undertook hands-on monitoring of system and application performance; intervening where necessary to ensure website stability. A large part of this role was providing Powershell scripts to automate formerly labour intensive tasks such as configuration changes and application deployments, later many of… Show more Consisted of daily operational support for a large number of Windows servers, including both routine monthly patching as well as out of band urgent security updates. During extremely busy events, undertook hands-on monitoring of system and application performance; intervening where necessary to ensure website stability. A large part of this role was providing Powershell scripts to automate formerly labour intensive tasks such as configuration changes and application deployments, later many of these scripts were developed further into Octopus Deploy implementation and Gitlab CI/CD to allow the Engineering teams to manage deployments and their product lifecycle. Key achievements:• Provided Powershell scripts to automate a large amount of formerly manual systems and cluster related tasks.• Implemented Octopus Deploy as a deployment automation tool.• Operational support ensuring problem-free record-breaking sales events for the company. Show less

Stoke-On-Trent

Providing in depth second line application support for products used across the UK and EU for sports ticketing. This role required me to investigate any issues found with the software to a deep level, including obtaining and investigating stack dumps, writing and executing SQL in order to identify issues, performing application performance analysis and documenting the reproduction of any bugs. In addition, the team was solely responsible for deployment of new versions of applications including… Show more Providing in depth second line application support for products used across the UK and EU for sports ticketing. This role required me to investigate any issues found with the software to a deep level, including obtaining and investigating stack dumps, writing and executing SQL in order to identify issues, performing application performance analysis and documenting the reproduction of any bugs. In addition, the team was solely responsible for deployment of new versions of applications including IIS applications and backend applications provided via a Remote Desktop Services farm. Monitoring of application performance was carried out in real-time during planned busy sales events. Key achievements:• Created Powershell scripts to automate simple application tasks across a large number of servers.• Provided support during intense time-limited sales events.• Created Splunk dashboard to allow Product teams visibility of release versions across our infrastructure. Show less

Manager of my former team, major involvement with the multi-million pound overhaul of the entire digital platform (web, telesales, retail) as a stakeholder for product data management within this.● Provision of requirements and business UAT test scripts for projects affecting our team.● Liaising with other departments to ensure organisation and mobilisation was where it should be for launch of new products/promotions and any data gaps were filled.● Identifying system… Show more Manager of my former team, major involvement with the multi-million pound overhaul of the entire digital platform (web, telesales, retail) as a stakeholder for product data management within this.● Provision of requirements and business UAT test scripts for projects affecting our team.● Liaising with other departments to ensure organisation and mobilisation was where it should be for launch of new products/promotions and any data gaps were filled.● Identifying system improvements that would aid our performance as a team and making the business case for these before raising a project request with the relevant team.● Responsible for all product data on website and telesales platforms, and ensuring we were in line with manufacturer/network requirements and approvals.● Created entire new database and report suite to enable team performance and change throughput to be monitored at senior management’s request.● Being first to market with many products throughout the industry on launch days due to tight coordination across various teams.● Development of my team to ensure no knowledge gaps – once complete, team was encouraged to seek out their own projects that best suited their interests and goals. Show less

Team senior for the Online Operations team, alongside a new key focus on upcoming and potential projects to increase team/business performance.● Providing relief cover in case of absence or annual leave of the team manager.● Co-ordinating within the team; key product launches, new promotions and major system changes.● Preparing material and training members of staff in new systems.● Devised workaround for legacy systems to allow much higher volumes of data input with much… Show more Team senior for the Online Operations team, alongside a new key focus on upcoming and potential projects to increase team/business performance.● Providing relief cover in case of absence or annual leave of the team manager.● Co-ordinating within the team; key product launches, new promotions and major system changes.● Preparing material and training members of staff in new systems.● Devised workaround for legacy systems to allow much higher volumes of data input with much higher accuracy rates.● Carrying out UAT testing and being sole contact within the team for any project-related queries or assistance. Show less

Responsible for addition and change of deals proposed by trading team to E-commece and telesales platforms, and suggestion of amendments to drive sales/volume.● Configuration and setup of promotions in back-end system to drive Website and Telesales sales environments.● Record-keeping to ensure accountability for our team of all changes carried out.● Creating and maintaining reports to provide MI for other departments.● Data entry of large-scale quantities of data with… Show more Responsible for addition and change of deals proposed by trading team to E-commece and telesales platforms, and suggestion of amendments to drive sales/volume.● Configuration and setup of promotions in back-end system to drive Website and Telesales sales environments.● Record-keeping to ensure accountability for our team of all changes carried out.● Creating and maintaining reports to provide MI for other departments.● Data entry of large-scale quantities of data with validation once complete.● Cosmetic aspects of products within website i.e. assigning approved images, ensuring all marketing assets were in use and exploited to their full potential. Show less

Crewe, United Kingdom