I am an experienced Hospitality Management professional with extensive operational and financial skills necessary to succeed in this field. I am dedicated to providing the highest level of customer satisfaction and service at all times, and am constantly looking for ways to improve overall service and profits. I am adapt at marketing and sales and have the proven ability to increase traffic and reservationsResponsible for Front Desk, Reservations, PBX, Shuttle Staff, Bell and Valet Staff, Night Audit, Security, and Revenue Management for resorts ranging from 135 to 350 rooms.Maintained consistent and successful track record of increasing Front Office revenue potential.Designed and implemented Front Office Marketing plans at all hotels.Wrote Freeman Training Manuals for the Front Desk, Reservations, PBX, Concierge, Bell Staff, Valet Staff, and Night Audit.Trained and implemented Aspire Revenue Yield Training.Trained as Hotel System Manager for Medallia Guest Survey System at Eldorado Hotel and Radisson Hotel and Water Park. Digital Alchemy Comment Cards, Confirmations, and email campaigns.Reservations and Revenue Management: Wrote and implemented annual P&L and monthly revised outlooks for all above departments for Reservations, Front Desk, and Revenue Management teaming hotel with Water Park.Extensive expertise in yield management and room sales efficiency strategic planning