Ian Patrick Email & Phone Number

Ian Patrick is a Technical Manager at FAAC Incorporated.

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  Technical Services Manager

  Faac Incorporated

  Sep 2012 - Present - United States

  Technical Service and Support Manager. Manage technicians assigned to over 3500 active accounts doing various troubleshooting and repair both remote and in person if escalated. Provides level I,II,III technical support. High proficiency at computers both software and hardware. (MS word, Excel, All versions of windows, DOS, Web Design, and management software). Clear understanding of blueprints, electronic components, mechanical ideology, and optical technology. electronics repair including integrated circuitry, drive, motherboard and peripherals.Project management for 6 employees responsible for over 3500 active customer accounts in the simulator Industry. This includes day to day operations as in who is where and the teams accountability with the workload for that week. Utilize Salesforce and Dynamics as our CRM and accounting tool so I am very familiar with both. Proven experience (20+ years) in technical management or leadership roles.Strong project management skills, including familiarity with project management methodologies.Proficiency in relevant programming languages, tools, and technologies.Excellent communication, leadership, and interpersonal skills.Ability to adapt to a fast-paced, dynamic work environment.Strong problem-solving and decision-making abilities.