Ian Payne Email and Phone Number

Responsible for working closely with the Milestones leadership team to define, lead and implement the people agenda, focusing on culture development and organisation design.

I was accountable for all aspects of HR delivery for the organisation, and ensuring a high quality and pro active service to the Senior Managers and Directors. I work directly with Hospital Directors supporting them in the achievement of business objectives.

Led theTrust's entire HR department including the strategic aspects of the role.

Effectively led the Trust’s HR transactional and operational service including recruitment, management information, Oracle’s HRM system and payroll related to £72m annual salary payments as well as pensions and resourcing. Managed seven teams with 34 colleagues and controlled a £900k annual budget as well as making a significant contribution to the directorate’s overall strategy as a member of Trust’s senior management team. Monitored and evaluated performance against agreed key performance indicators (KPIs) as well as using data to inform and achieve appropriate service measurable through benchmarking and surveys. Provided effective and customer focused job evaluation service, managed processes to ensure HR regulatory compliance including practitioner registration checks, pre-employment checks and right to work checks.

Effectively worked with company's senior engineering business managers and directors to develop business strategy and implement HR processes that both supported delivery of its customer focused business plans and focused on people development issues throughout South West and Wales. Also managed large and small business reorganisations and introduced coaching, mentoring and formal training initiatives that supported managers in monitoring and improving recruitment, sickness absence management, investigation interviews and ongoing performance management. Represented company at employment tribunals as well as efficiently and sensitively managed TUPE transfers both into and out of organisation.Achieved sickness absence rates of less than 3% across company by developing and implementing best in class attendance related policies.Facilitated positive organisation culture change and proactive attitude by building and maintaining excellent relationships with both full time and local trade union representatives. Introduced more effective recruitment strategy and processes by sourcing new recruitment advertising agency, monitoring performance and evaluating results. Worked with business managers to improve performance and conceptualised, designed and implemented initiatives that enabled managers to develop confidence in their team management ability and achieve agreed goals.Devised and implemented strategies to reduce employee turnover by 7%.Successfully collaborated with trade union representatives to transform working hours of industrial field metering colleagues to enhanced hours of service arrangement.

Effectively provided range of day to day HR generalist support to clients across number of European sites for Southern Electric (Europe) within same group as WPD.Devised, implemented and evaluated new terms and conditions of employment for company's wholly owned subsidiary Meter Readings Services Ltd that supported business in delivering excellent annual profits to group.Improved return of capital employed within business unit from 5% to 25% by researching, developing and instigating reward and recognition schemes in response to market conditions within electricity data collection market that generated high levels of motivation, performance and engagement as well as appropriate reward. Successfully managed and facilitated series of forums that promoted trade union negotiations and consultations, discussed terms and conditions of employment, modern working practices and annual pay review as well as updated representatives on changing external market and necessary actions to maintain and enhance competitive business.