Ian Plummer Email & Phone Number

Greater Denver Area

• Had full charge of 13 Aaron’s stores totaling more than 15 million in net revenue annually. • Recruited, trained, managed and motivated staff of between 81 and 104 team members.• Lead associates through drastic change as they integrated from franchise to corporate policies including working on Sundays, loss of all overtime, transition from full time to part time and pay scale changes. • Handled difficult HR situations for all 13 stores. • Held team members accountable for hitting collection and sales goals.

Greater Denver Area

• Managed collections side of the franchise for 13 stores• Lead 26 employees to meet collections goals• Skillfully handled customer service opportunities for dissatisfied customers• Held team members accountable for hitting collection goals.

Greater Denver Area

• Recruited, trained, managed and motivated staff of between 24 and 30 team members.• Had full charge of 5 stores located in Colorado• Effectively headed up sales program. Developed creative ways to grow stores.• Held team members accountable for hitting sales and collection goals.

Greater Denver Area

Effectively manage the credit for a lease ownership company grossing 9.7 million dollars annually. Hire, train and coach 10-14 director and management level employees. Motivate employees to achieve company customer service standards through promotion of professional development and ongoing training. In charge of creating regional policies to improve account renewal percentages. Responsible for recruiting, developing and coaching employees for seven Denver locations.

Commerce City, Co

Implemented strategies designed to drive and maintain high customer satisfaction standards. Crafted a highly successful sales program increasing the overall customer base. Effectively delegated and followed up on employee goals. Streamlined processes to increase productivity. In charge of recruiting, hiring, and motivating a staff of five employees. Created monthly profit and loss statement.