Ian Pollert Email and Phone Number

Responsible for the day-to-day operations of the facility including the overseeing and management of the following areas such as KPI achievement, inventory integrity, continuous improvement, and employee development of direct reports within the scope of their operational responsibilities. This is accomplished by following all standard operating procedures, standard work, and work instructions as well as customer provided documentation. Responsible for budgeting and financial results for areas of responsibility. • Meets daily with Supervisors, and/or Leads to ensure daily productivity goals are met or exceeded • Implementation of special projects as assigned that impact warehouse operations for both the site and the network • Analysis of operations on a continuing basis to make necessary improvements to ensure cross functional operating efficiencies in the warehouse. Analyzes throughput information, capacity planning and financial information • Responsible for assisting with the Kenco site budget process, and help to ensure net income is maximized through proper management of controllable costs, identifying, and communicating any differences impacting this metric • Plans, develops, and implements organizational policies and goals. Supports and works closely with safety, human resources, and engineering to promote productivity improvement programs. Ensures implementation of network best practices in the facility • Manages customer inventory, utilizing sound security policies and procedures consistent with good accounting and distribution practices • Reviews activity, operating, and financial reports to determine changes in programs or operations, as required

Supervise 20 – 30 associates and team leads. Responsible for the assessment and coordination of personnel, equipment and inventory to meet daily productivity goals and timelines. Also, responsible for communicating with the customer and site management on status and issues with regards to area of responsibility. Support the management team in the continual development of the Kenco culture as defined by the Guiding Principles.• Conduct weekly employee observations to verify they are meeting Kenco’s work standards, as well as the work standards and product handling guidelines provided by Whirlpool.• Assists warehouse management by screening and interviewing job applicants on an as needed basis• Maintain accurate timely reporting of production and associate records/reports and review and analyze daily production reports for anticipation and addressing of opportunities/challenges• Review and maintain hours in timekeeping system as required. Compose and issue quarterly and annual reviews.• Ensure achievement of service level agreement level standards and exceed customer expectations in quality• Help maintain proper inventory levels through cycle counts and aisle audits.

Performance:- Communicate with management and peers to ensure an efficient operation.- Ensure that established volumes of productions are met on a daily basis.- Regulate the flow of merchandise through the distribution center, while maintaining the highest level of efficiency.- Review Key Performance Indicator (KPI’s) reports in a timely manner to ensure meaningful data is reported both internally and externally.- Fill in, communicate with peers and send e-mail reports in the absences of manager.- Ensure merchandise and department needs are met to service the retail stores.- Train and develop supervisors efficient work methods to increase individual and department Output Per Hour (OPH). Associate Relation:- Supervise 30 associates with regard to the daily production performance within the department.- Develop relationships and motivate associates, resolve associate relations issues and provide a positive working atmosphere.- Train and develop associates on efficient work methods to increase individual and department Output Per Hour (OPH).- Conduct performance appraisals and monitor progress of associates.- Direct other departments in order to help the receiving dock flow.

Operations:- Supervise operations of the store and team members - Schedule Team Members - Perform Payroll functions for team members- Supervise control of store money (Regular Counts, Bank Deposits)- Oversee aspects of bookkeeping (Ledgers, Invoices, Cash Reports)- Supervise inventory management and analyze inventory trends- Ensures execution of operational feedback (Store Manager, District Staff) Business Performance Management:- Analyze Financial and Performance Data (Monthly Operating Statements)- Review Key Performance Indicators Daily- Review and Analyze Loss Prevention Data- Assist Store Manager in identifying sales opportunities to ensure growth and successful performance of the store People and Performance Management:- Manages team members performances, provide feedback and sets goals- Ensures team member are properly trained - Plans for staffing needs and manages new applicants- Active in the interviewing and hiring process - Address issues related to performance - Conducts the discipline process - Promotes team work among team members- Regularly communicates with team members (one-on-one, group meetings, answering questions)- Ensures communication is open between Management and non-management

Operations:- Learned the day-to-day operations of the store- Learned inventory control procedures (Periodic Counts, Scan Outs)- Learned control of store money (Opening Procedures, Closing Procedures) Business Performance Management:- Learned how to read and interpret Financial and Performance Data- Learned basic merchandising skills - Learned basic skills to assist in the pharmacy Customer Experience:- Greets customers and patients and offer assistance with products and services- Respond to customers’ special needs- Resolve customer complaints