Ian Pond phone numbers
A professional and confident individual with considerable experience in a variety of customer facing and office based clerical roles with Lloyds Banking Group. Reliable and diplomatic, often commended for working calmly and rationally under pressure while maintaining a positive attitude. Proven ability to work to very high levels of accuracy and attention to detail and in roles requiring confidentiality. A person who is approachable and friendly and committed to providing a high quality of customer service at all times. Has recently completed an Openings module in Mathematics with the Open University and gained a Level 1 BTEC in Employability and Personal Effectiveness and QA Level 2 Emergency First Aid at Work certificate through East Kent College. Now looking for a full/part time role that utilises and allows continued development of the customer service and office based IT skills acquired during his career.
Grand Garage
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Customer Service AssistantGrand Garage Jan 2014 - PresentCliftonville, Margate
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Charged Securities OfficerLloyds Banking Group May 2007 - Dec 2012Worked within a team taking charges over assets of commercial and corporate businessesReceived instructions via various mediums from Banks Relationship Management TeamProduced complex legal documentation using MS Office and other in-house programsMonitored progress and completion of documentationLiaised with legal teams and senior management to ensure completion of documentationVerified information given for validity and accuracy in line with company policies and legal requirementsWorked flexibly between roles to ensure Service Level Agreements and customer expectation were metResponsible for group email box and first point of contact for telephone enquiriesAssisted with design of process maps to implement “Lean Manufacturing” methodologyDesigned comprehensive user guides for several of the team's work streamsAssisted with training new colleagues -
Mandates OfficerLloyds Banking Group Dec 2000 - May 2007Dealt with customer signing instructions and scanning information into bespoke software packageHandled queries from customers, relationship managers and other functional areas of service centre with regard to signing instructionsAssisted with implementation of upgraded software package including bug testing beta versions of software and user acceptance testing of final version
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Office Managers AssistantLloyds Banking Group Jan 2000 - Dec 2000General administration routines including receiving and distribution of incoming post, dealing with general enquiries by phone face to face and by postBackup to all customer facing roles (Cashier, Bureau de Change, Safe Custody Clerk etc.)
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Foreign Service OfficerLloyds Banking Group Jan 1994 - Jan 1999Managed Trade Finance desk liaising with business customers dealing in Import and Export businessEstablished strong working relationship with demanding customer baseRan Bureau de Change till
Ian Pond Skills
Ian Pond Education Details
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East Kent CollegeEmployability And Personal Effectiveness -
Dane Court Grammar School
Frequently Asked Questions about Ian Pond
What company does Ian Pond work for?
Ian Pond works for Grand Garage
What is Ian Pond's role at the current company?
Ian Pond's current role is Customer Service Assistant at Grand Garage.
What is Ian Pond's direct phone number?
Ian Pond's direct phone number is +4478146*****
What schools did Ian Pond attend?
Ian Pond attended The Open University, East Kent College, Dane Court Grammar School.
What skills is Ian Pond known for?
Ian Pond has skills like Commercial Banking, Banking, Retail Banking, Mortgage Lending, Credit, Trade Finance, Branch Banking, Consumer Lending, Credit Cards, Loans, Core Banking.
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1the-fireplug.co.uk
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