Ian Poole Email and Phone Number

Global Product Owner for Visa Consumer Authentication Service and responsible for setting the vision, product, and commercialization strategies while partnering closely with technology to deliver and execute on the roadmap. As the world continues to shift towards digital commerce, it’s extremely important to have a product that helps Issuers and the broader ecosystem reduce e-commerce fraud, and help increase approvals, while provide the best cardholder experience. Visa Consumer Authentication Service (VCAS) is an access control server (ACS) that helps issuers authenticate their digital transactions using the 3-D Secure protocols. VCAS intelligently connects data in real time to help reduce fraud, increase approvals and remove unnecessary friction from the consumer experience, and enables data-driven authentication decisions. With features and solutions developed and launched to stay ahead of the changing ecosystem ... and fraudsters, VCAS delivers flexible device and channel support, reduces unnecessary friction with more data, and helps satisfy regional regulations. This brand-agnostic solution, supported by the VCAS Risk Model and VCAS Risk Score, serves payment networks issuers and processors around the world.

Responsible for driving product strategy of our digital authentication platforms that serve merchants, Issuing Banks, eCommerce platforms, and payment service providers. Leads Technical Product Management, Product Design, and Documentation Engineer functions. Serve as Cardinal’s product lead with incorporating the EMV 3DS specifications into the overall product strategy across all of our products.

Technical product manager of our customer-facing digital authentication platform for merchants, payment service providers, and merchant e-commerce platforms. Cross-functional collaboration with product strategy and customer facing business units to help align with our overall product delivery Drive and execute product development based on the overall product strategySet the product development roadmap, delivery and internal business unit education of new products and product features.

* Leader of the Sales Engineering team that supports our Enterprise and Channel Sales Reps Globally
* Experience with many Enterprise merchants and strategic Payment Service Providers (PSPs)
* Drive comprehensive solution design and problem solving of prospects systems for a seamless integration of our authentication and alternative payment solutions
* Domestic and International expertise servicing merchants and partners in Germany, UK, Spain, France, and rest of EU.
* Present Customer demos, ROI, interchange analysis, transactional data analytics during the sales cycle, and solution design documentation. 
* Voice customer feedback to our product team for continuous product improvements

* Leader of Merchant Support and Technical Sales teams with precise focus on responsive, accuracy and excellent customer service. 
* Maintain process and procedure for boarding, integrating and supporting all SMB, Enterprise, and reseller partners. * Strong requirement on using our own sample code to troubleshoot issues and allow for greater responsiveness to our customers. 
* Manage integrations of SMB to enterprise merchants for Verified by Visa, MasterCard SecureCode, PayPal and over 30 Alternative Payment Brands
* Provide excellent customer support for all direct and channel partners

Provide integration and post-integration support to CardinalCommerce customers and partners with a focus on customer service and project management across 26 payment brands. Customer support is provided through phone, email, website helpdesk, instant messenger, and Skype. This position provides customer insight into the payments space and requires a strong understanding of how Cardinal’s technology, the customer’s technology, and the payment space interact with each other; resulting in providing solutions to enable e-commerce for our customers.