For Testworks client Current Health, I was involved in assembly and test of a homehub product for a Healthcare application, allowing patients' vital signs to be monitored in their homes. An ideal solution during the COVID pandemic.

Optomany (www.optomany.com) specialises in omnichannel payment processing technology, delivering innovative, reliable and secure solutions to the retail sector across all channels. Accepting all major payment schemes and certified by all major UK acquirers, Optomany's solutions can operate as stand-alone payment systems and as an integrated part of retailers’ point of sale or e-commerce platforms. In my role as Strategic Account Manager I am responsible for maintaining Optomany’s relationship with key allocated strategic clients, WorldPay, Barclaycard, Worldline, Global Payments and Mersey Travel. The role demands excellent communication skills at all levels of customer organisations, and within Optomany. I take pleasure in owning and driving these key relationships and take personal responsibility and pride in delivery. Most recently, I managed the successful nationwide rollout of an estate of terminals into Timpsons and their group companies, co-ordinating with Optomany's customer Global Payments, and senior personnel within Timpsons. The role was diverse, demands great flexibility, and comprises:Working closely with the senior Sales team, consultancy, discussion and documentation of customer requirements and needs, and effective communication of these to the technical teamCoordination and project management of solution development that best address identified customer needs, providing a bridge between Optomany’s technical teams and the customerHolding monthly service reviews with key customers Tracking and reporting of key account metrics and contractual SLAs Customer point of escalation for operational issuesPlanning and shaping the customer engagement and operational support model for customersIncident Management – effective communication during any such Incident and in-depth review thereafter to determine improvements and learningsDirect line management responsibility for a number of Customer Service Personnel.

As a director of Northwall Software, we established a software engineering team, expert in the provision of payment systems software. The company’s primary customer was the newly formed Optomany Limited, who utilised the solutions in providing payment services to a number of their major customers.I oversaw the successful deployment of solutions into the unattended Rail Ticket Vending market, with Optomany’s customer Worldline. I led the technical team and project managed a demanding and complex technical delivery.Another key deliverable was the provision of UnionPay white-label services to WorldPay and later Barclaycard, again Optomany customers.

TS3 Services Ltd was a specialist, white-label Payment Services Provider within the rapidly growing electronic payments market. A leading UK payment card transaction services provider for many blue-chip acquirers and retailers processing multi millions of diverse service transactions each year.I was responsible for the day-to-day relationship management for all major customers, including acquirers such as Global Payments, WorldPay and Barclaycard, and retailers such as Farm Foods, for whom TS3 provided a bespoke turn-key card payment service. The diverse role included:Requirements capture and communication to TS3 technical leaders and team membersProject management and co-ordination of new functionality / servicesService Level Overview – responsibility for ensuring that TS3 met its agreed Service Levels with customers, and the provision of contracted reports and metrics relating to TS3’s servicesIncident management – in the rare circumstance where there were any issues with the service, I was responsible for communication with customers at the time of the “incident” and led the subsequent review of the issue and any learnings / improvements.

Logiq Consulting was formed to provide consultancy, customer requirement analysis / capture and project management services in the transaction processing and payment markets.

I re-joined Dione as Solutions Consultant in summer 2005. In November 2006, VeriFone purchased Dione.Involved in managing a number of projects with Dione / VeriFone’s key customers, including RBS Streamline and MasterCardFor MasterCard, I managed the delivery of the contactless solution for the New York Metropolitan Transit Authority, which allows Citibank cardholders to use their PayPass cards to gain access to the subway.

Initially was responsible for rolling out the e-voucher and electronic top-up service to the NatWest Streamline retailer base. Thereafter assumed responsibility for the entire UK Banking customer base comprising Lloyds-TSB Cardnet, First Data and HBOS.My role involved managing the relationship with Eposs key banking customer(s), managing the relationships with terminal suppliers, project managing the technical rollout and defining and establishing the operational processes required to support the UK banking base. The role also involved close involvement with the banks’ sales and marketing teams, providing product and sales training to the sales teams, and developing several different marketing strategies to grow the top-up business in a profitable fashion. As part of the Business Development team, I also managed the day-to-day relationship with O2, and managed the network promotions that the UK networks ran on a quarterly basis.

Cardlink's main asset was a software switching product primarily for handling mobile phone top-up transactions. The product was licensed to two main customers, alphyra (formerly De La Rue Transaction systems) in the UK, and Polcard in Poland.My primary role was to manage the introduction of any new features and functionality for Cardlink’s customers. This involved discussing, documenting and agreeing requirements with customers, formulating and agreeing a plan in conjunction with Cardlink’s contract technical staff and then managing the delivery.

Joined Dione as Pre-Sales Support Manager and was responsible primarily for supporting sales into the UK marketplace – working closely with the UK Sales Manager and account manager(s).Initially defined the requirements for the Dione Terminal Management System and project managed the implementation of this complex system. TMS became a key element in support of terminal sales to the UK banking and international markets – providing Dione with an ongoing revenue stream.Supported the introduction and sale of the TMS and Xchequer terminal to NatWest Streamline. Streamline is Dione’s largest customer – having ordered in excess of 50,000 Xchequer terminals during my period with Dione.Worked with Dione’s key customers during the period, namely: NatWest / RBS group, HSBC, Barclays Merchant Services, the UK Mondex banks, Origin Compower and BP, in addition to some smaller customers.Represented Dione on the APACS steering committee.

Fortronic was a leading supplier of point of sale terminals and related services. The company was part of the De La Rue group that is a global market leader in the currency and security print markets.Initially I spent a number of years in the software development function before moving into pre-sales support, where I supported both domestic and international customers.