Ian Raloff Email & Phone Number

Portland, Oregon, US

Wilsonville, Oregon, US

• Recommends and monitors the design, deployment, and operation of APCON's corporate IT infrastructure while fully supporting all APCON employees
• Upgraded Exchange Server environment from Exchange 2010 to 2016
• Migrated Active Directory from a single level domain to a Fully Qualified Domain
• Manage, patch and remotely install software packages on Windows and LINUX servers and desktops with WSUS, Group Policy, PowerShell and Active Directory
• Run projects such as limiting USB storage to Hardware Encrypted USB Flash Drives, and migrating Confluence to new servers on latest OS
• Secure and maintain Palo Alto Firewalls, Dell switches, and HP switches

Vancouver, WA, US

• By taking over and automating systems that were undermanaged, advanced from Desktop Analyst I to Server Administrator II
• Support of Integra Telecom’s Employees utilizing phone and remote desktop tools for Microsoft Windows servers, clients, systems and assorted peripherals
• Designed, deployed, tested, and manage Integra’s System Center Configuration Manager (SCCM) 2012 Deployment and Patching System
• Automate repetitive server and desktop processes with Windows PowerShell
• Create Packages, Application, and software updates for SCCM
• Create and Deploy Acronis Images for Laptops and Desktops

Omaha, NE, US

• Support of Union Pacific Railroad Employees in the Portland, OR and the Dallas/Fort Worth Area utilizing phone and remote desktop tools for Windows client PCs, laptop, printers, and assorted peripherals
• Administer local PCs and servers ensuring current patches and adherence to company’s software standards
• Oversee and implement projects in the Northwest such as the recent printer replacement project where I surveyed sites and worked with managers to plan and deploy new workgroup printers that matched the needs of the.
• Manage ticket system queues to ensure that the needs of UP employees are being met in a timely and consistent manner

Hanover, MD, US

• 05/02-06/03 Edge Team for CNA
• Supported CNA’s 14,600 employees at the central helpdesk at the Tier II level by phone and remote desktop
• Supported Compaq and Dell Windows XP, NT, 95 and 98 desktops and HP printers in a Novell Netware file system with Microsoft Office XP and 97 and Outlook XP and 98 with hundreds of proprietary applications02/00-12/01.
• Monitored and troubleshot international network connections and websites in 66 offices in 36 jurisdictions for 8,400 employees worldwide.
• Installed and upgraded software and hardware including Norton Antivirus, McAfee, Microsoft Office 98 and 2000, PAL, Ipass, WinZip, Adobe, and Internet Explorer, on Microsoft 95, 98 SE, and 2000 platforms. 10/99-12/00.

Masters, Education In Instructional Technology

Bachelor'S Degree, Basic Sciences (Computer Science, Math, And Electrical Engineering)