Ian Ryan Email & Phone Number

I am a versatile and accomplished IT Service Assurance Manager with 25+ years of experience, including 8 years in leadership roles spanning IT infrastructure, communication and network management, system operations, service management and disaster recovery. As Service Assurance Manager I act as the primary contact with the Service Providers in relation to Service provision quality. I am accountable for managing the quality and integrity of all the services provided by third parties; leading the establishment, monitoring, policing and adherence to SLA’s. Strengths include managing and coordinating Change Management, Major Incident Management and large-scale retail deploymentsI am effective at building cross-functional business relationships and have a strong understanding of Service Management.

Listed skills include Team Leadership and Leadership.