Ian Sanwald Email & Phone Number

Mason, Michigan, United States

Mason, Michigan, United States

Handles account creation and management.Uses product knowledge to recommend the right products for individual customers.Balances vault and handles shipments to and from the Federal Reserve.

Greater Lansing

MidMEAC partners with governmental agencies, municipalities, educators and others to engage citizens in discussions about Low Impact Design (LID) for infrastructure solutions, economic development, and habitat connectivity. We are raising funds and involving partners in programs that will bring community residents and visitors to unique naturalized areas where they can experience the value of environmental stewardship.We work with environmental scientists and engineers to develop educational programs for young people and adults. These are aimed at understanding the science and technology involved in reclaiming and naturalizing parts of the urban landscape.

East Lansing, Michigan, United States

Worked with franchise owners and other BIGGBY COFFEE Home Office employees to develop plans to reduce the company's environmental impact and implement sustainability initiatives and promotions.Partnered with Michigan State University's engineering department to develop models to determine BIGGBY's current environmental impact and make recommendations to the operations and procurement teams.

East Lansing, Mi

Lead communications department delivering consistent job training to improve skills.Trained new employees by explaining rules, procedures, and job responsibilities.Developed new customer support ticketing system, chatbots, and reporting tools using FreshWorks.Created strategic plans to achieve response times well above the industry standard.Gathered and analyzed reporting data for alignment with KPIs.Produced internal newsletter and employee communications to keep personnel informed of corporate events and programs.Partnered with the Small Business Association of Michigan (SBAM) to write the nonbinding Michigan State House resolution commemorating March 15, 2019, as "BIGGBY COFFEE Day."

East Lansing ,Mi

Developed interdepartmental collaboration to align messaging between customer service and marketing.Handled inbound communication from customers and franchisees.Basic troubleshooting and tech support.

East Lansing, Michigan, United States

Founded internal committee that focused on community service and civic engagement.Partnered with the Red Cross, Greater Lansing Food Bank, and the City of East Lansing.

East Lansing, Mi

Handled inbound communication from customers and franchisees.Basic troubleshooting and tech support.Worked effectively in a cross-functional, fast-paced environment to complete customer service tasks by phone and email.

Lansing, Michigan Area

Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.Processed sales orders and completed administrative tasks, including ordering and receiving.Provided product shipment delivery quality control, eliminating downtime to maximize revenue.

Lansing, Michigan Area

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.Supported managers with organizing store and showcasing new items in eye-catching displays.Handled price checks, merchandise transfers, and general merchandising to keep the store orderly and efficient.

Certificate, Environmental Education, 3.5

Completed course on the United Nations Sustainable Development Goals with Professor Katherine Richardson.

Bachelor Of Arts - Ba, History | Urban Planning

Minor in Sociology Specialization in Latin American Studies Specialization in African Studies Completed coursework in Communications.