Ian Shang Email & Phone Number

Irvine, California, United States

Learned quickly about multiple store positions and respective responsibilities and standard protocols through training modules and in-person operationsUsed strong communication and organizational skills to create an effective workflow that can effectively satisfy 150-300+ customers with varying product requestAdapted to multitask efficiently allowing for efficient and fast product output while maintaining the quality of the product to provide a better experience for customersIntroduced products and their detailed ingredients and their unique tastes to customers and recommended drinks and toppings based on their preferences with positive professionalism

Irvine, California, United States

Personalized social media brand and social media marketing brainstorming with experience in a variety of platforms including Facebook, Twitter, and InstagramManaged communications between web developers and administrationTook on multiple projects which involved gathering data for SEO Marketing and service analysis/comparison, developing and maintaining workflows using HubSpot, and designing landing page

Irvine, California, United States

Served and ensured customers well-being with a kind and responsive attitudeMaintained an organized workplace for coworkers and a clean and enjoyable environment for customers to enjoy their meals.Quickly and accurately imputed customer's orders using and adapting to different restaurant server software

Irvine, California, United States

Maintained social media accounts (including Facebook, Youtube, Instagram), create/edit original content (including pictures, stories, and videos) and engaged with online usersWarmly welcomed 50-60 students and occasionally their guardians, coordinated class sign ins and temperature checks, collected tuition payments, and directed students to their respective classesManaged one phone line and facilitate 5-10 calls per day with students and parentsMaintained an organized, clean, professional work space and waiting area before and after opening hoursProvided excellent customer service with a helpful and friendly attitudeProvided administrative and clerical support via programs such as Excel Spreadsheets and MindbodyCoordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies

Anaheim, California, United States

Served and checked-in on customers with a positive and polite attitudeMaintained a clean workspace for other coworkers and a relaxing and fun dining area customers to enjoy their foods and drinkLearned how to and made drinks and deserts when ordered by customersExperience with efficiently inputting customer orders using restaurant software

Bachelor'S Degree, Sociology

High School Diploma