Ian Shepard Email & Phone Number

Texas, United States

Texas, United States

Holyoke, Massachusetts, Us

Holyoke, Massachusetts, Us

• Produced step-by-step documentation and training materials for the managed services client teams. • Trained Citrix and Server team staff on management and support of Citrix environment.• Produced upgrade steps for migration to a new Citrix environment (migrating from XenApp 7.15 CU3 to CVAD 2203). • On multiple occasions performed as the single support and engineering expert for massive healthcare client where the whole Citrix team was removed/replaced.• Assisted work to resolution of problem tickets and root cause analysis.• Trained new Citrix staff in management of environment.

Fort Lauderdale, Fl, Us

• Produced step-by-step implementation documentation and training materials for the Citrix Managed Services team • Supported the Change Advisory Board, keeping changes in check and keeping with ITIL requirements.• Worked directly with end users and support teams for our multiple • Participated in a rotating schedule of support for Priority 1 (P1) calls for Citrix Managed Services on every high priority incident that was logged with our team. • Managed work to resolution of problem tickets and root cause analysis.• Supported all Citrix Managed Services clients (54) in all their systems and support.

Fort Lauderdale, Fl, Us

• For multiple clients in Europe, Middle-East, and Asia (EMEA), assisted my team of two technical consultants:• Supporting and maintaining multiple platforms:• > Citrix Provisioning Services (PVS) for 2,000 XenDesktop endpoints.• > Cloud support for AWS-D and Azure including Machine Creation Services (MCS) deployments.• > XenMobile (Endpoint Management) deployment for 1,800 devices.• Configuring and providing real-time monitoring and alerting.• Providing timely and custom reports and status update meetings.• Directly responsible for interviewing candidates for this developing team in the EMEA region.• Interfaced directly with the client as their primary contact for issues and support.• Functioned as a liaison between Citrix and the client for support and sales needs.

Fort Lauderdale, Fl, Us

• Assisted with architecture of the following kinds of environments for deployments of up to 35,000 workstations:• > Citrix Provisioning Services v6-7.15• > Citrix XenApp and XenDesktop up to 7.18• Supported and maintained:• > Citrix XenApp and XenDesktop up to 7.18 on premises and via Citrix Cloud and Azure Gov Cloud.• > Citrix Cloud-based XenMobile deployment of 2,500 devices.• > Citrix ShareFile deployment to 2,500 end users.• Performed on-site knowledge transfer for local staff in Citrix base operation, testing, and deployment of new applications in a XenApp/XenDesktop environment.• Analyzed the specific needs for the clients, both short and long term, and recommended Citrix products to end client that would meet their goals.• Performed multiple on-site engagements including infrastructure assessments, configuration enhancements, and long-term on-site engagements of 12+ months.• Managed virtual servers and desktops on vSphere 6 and Azure environments.• Functioned as the liaison between Citrix and the client for support and sales needs.

Fort Lauderdale, Fl, Us

• Maintained many Citrix XenApp and XenDesktop environments.• Served as a local virtualization expert for Citrix Consulting clients.• Supported clients through migrations to new versions of Citrix products.• Developed migration plans and created Proof of Concept builds to showcase Citrix technology.• Trained staff at client locations as needed.

Purchase, New York, Us

• Packaging applications for streamed deployment on XenApp 6.5 farm• Build XenApp 6.5 infrastructure (web interface and member servers)• Managing deployment of applications• Working directly with application owners in a support role to manage applications post deployment• Create and maintain documentation for all processes and changes to the environment

Englewood, Co, Us

• Built XenApp 6.5 servers in our new farm for numerous projects.• Assisted in design and implementation of SQL 2008 clusters.• Maintain 78 Citrix servers (of 1,005 total) running Presentation Server 4.5 on Windows 2003• Functioned as part of a 7-member Citrix team managing 1,005 Citrix servers• Assisted in migration to Windows 2008 R2 and XenApp 6.5 of the 78 servers in my care.• Cloned both physical and virtual servers on vSphere 5.1.0 environment.• Maintain Microsoft / Citrix patches on gold images via Provisioning Server (6.1.0) versioning.

Raleigh, North Carolina, Us

• Build and maintain 38 Citrix servers running Presentation Server 4.0 (28 in production, 10 in development)• Function as on-site resident expert in all matters related to Citrix for client.• Engineer new solutions to older problems while supporting large business required applications.• Developed multiple migration plans to implement XenApp 6.5 environment.• Maintain day to day operations of the Citrix farm including user maintenance, group membership on the Active Directory domain, password resets, and printer configuration.• Worked with the storage team with NetApp related needs to roll out new LUNs as needed.• Maintain Microsoft / Citrix patches on the current environment.

New York, Ny, Us

• Citrix Administation / Engineering• Citrix MetaFrame 1.8/XP Migration• Windows Server Administration• Documentation

Englewood, Us

• Citrix Administation• Citrix MetaFrame 1.8 Administration• Windows Server Administration• Documentation

Falls Church, Va, Us

• Handled over the phone requests for email configuration and password resets.• Managed user accounts for a major government contract.

• Troubleshooting and support of customer computer hardware as lead computer technician.• Built new computers for sale from stock of new parts.• Reconditioned auction-sold computer components and whole computers for resale.

Lodi, California, Us

• Citrix Administration• Windows Administration / Engineering• AS/400 Administration• JDEdwards OneWorld CNC Administration• Lotus Notes Administration• Network Administration• Documentation

Walnut Creek, Ca, Us

• AS/400 Administration• Windows Administration• Documentation

Palmetto, Fl, Us

• Windows Administration / Engineering• SQL Administration• Microsoft Exchange Administrator• Software Training• Helpdesk Support• Documentation

• Citrix Administration• Windows Administration / Engineering• AS/400 Administration• Helpdesk Support• Documentation

Louisville, Kentucky, Us