Providing 5 star service to resort guestsEnsuring the resort forecourt is always accessible for arriving guestsMaking sure that the resort entrance meets with 5 star standardsBeing the first point of contact to all arrivals Providing assistance to resort guests - being assistance with luggage, car valeting and general information on the resorts activitiesBooking transport inside and off the resort property for allCommunicating with other members… Show more Providing 5 star service to resort guestsEnsuring the resort forecourt is always accessible for arriving guestsMaking sure that the resort entrance meets with 5 star standardsBeing the first point of contact to all arrivals Providing assistance to resort guests - being assistance with luggage, car valeting and general information on the resorts activitiesBooking transport inside and off the resort property for allCommunicating with other members of the team on VIP arrivals and past events of the dayPart of the Concierge team for the 2012 Welsh open.Nominated for employee of the month twice within a yearReceived multiple good feedback cards from guests Show less

Providing assistance to guests upon arrival to the hotel - delivering of luggage and parking carsGiving local information to guests Booking restaurants and transportUsing the Morseman system while doing safety checks

Putting together welcoming packs to arriving guests, complete with house keys that were made via the Ving card systemWelcoming guests into the complex and distributing the packs advising them were they would be staying and what they could do through out the parkBeing stationed at the information centre where guests would come and book activities and also, ask about the surrounding area.In the process of updating the contacts details on the Opera system before leaving

Making sure the Hotel entrance met with 5 star standardsWelcoming guests to the Hotel and taking charge of their needsGiving general information to visiting guests on locations to visit, restaurants to dine in and activities to do. Once the guest had an understanding on what they would like to, using the online booking system, I would book that activity for them. Responding to questions from guests via emails asking questions about the hotel and surrounding… Show more Making sure the Hotel entrance met with 5 star standardsWelcoming guests to the Hotel and taking charge of their needsGiving general information to visiting guests on locations to visit, restaurants to dine in and activities to do. Once the guest had an understanding on what they would like to, using the online booking system, I would book that activity for them. Responding to questions from guests via emails asking questions about the hotel and surrounding areaUsing the Fidelio system to check in and out guests from the hotel. Preparing group check in's for the next dayPreparing the arrival cards for check in'sUpdating guest profiles In charge of a day money float and able to print off the day/night transactions Show less

Answering distributors and end customers phone calls.Check stock levels in the European Central Warehouse (ECW)To enter orders from main distributors via email and fax in to the WOMS systemProviding Proof of Deliveries (POD's) to distributors confirming delivery of the productsContacting UK based account managers and the pricing department to provide Price Deviation Requests (PDR's) for distributorsSending up-to-date literature to distributors and end… Show more Answering distributors and end customers phone calls.Check stock levels in the European Central Warehouse (ECW)To enter orders from main distributors via email and fax in to the WOMS systemProviding Proof of Deliveries (POD's) to distributors confirming delivery of the productsContacting UK based account managers and the pricing department to provide Price Deviation Requests (PDR's) for distributorsSending up-to-date literature to distributors and end customersUpdating UK and Ireland distributor lists for Electrical ProductsProviding training to the Customer Service Department on new Electrical Products in the market and Training new staff members on current products Show less