Ian Sim Email & Phone Number

Experienced and committed Works Scheduling Manager with a good knowledge of the Utilities and Streetworks sectors. An ability and resilience to effectively lead teams through change initiatives and performance manage to exceed targets and meet customer promises. A strong work ethic with a friendly personality and desire to continuously improve efficiencies and deliver results.My team have been responsible for planning over 100,000 repair activities per year to help Thames Water reach leakage targets as well as meeting customer promises and helping contractors hit financial targets through excellent organization skills.Currently working on a major project in collaboration with UKPN and Black & Veatch to mitigate over 50,000 electricity chambers against the risk to the public of potential outbreaks.Previously led Scheduling Team's through numerous change initiatives including relocation, team re-organization, introduction of new work management systems, legislation alterations and process change. During these periods I have demonstrated a resilient nature and a willingness to adapt and embrace change to move the company forward and improve efficiencies.I see coaching, employee engagement and development as key to a successful team and this has helped achieve the following - • Successfully hit OFWAT leakage targets 7 years in succession.• Reduction in customers calling and complaints by 20% by proactive calling (speak to them before they speak to us).• Improved turnaround of customer reported visible leakage work from over 20 days to 4.5 through ongoing stakeholder engagement and performance management.• Successful implementation of SAP work management system involving extensive staff training and contractor support.

Listed skills include Performance Management, Management, Project Planning, Water, and 24 others.