Ian Sirios Email and Phone Number
Ian Sirios work email
- Valid
Ian Sirios personal email
Spent significant years of experience in Startups, Customer Service/Experience, Onboarding in E-commerce, Marketplace Operations, Logistics, and IT industries.
Snappr
View- Website:
- snappr.net
- Employees:
- 189
-
Senior Operations ManagerSnappr Jun 2023 - Present -
Head Of Driver Onboarding (Fleet & Non-Fleet), ManilaLalamove Mar 2023 - Jun 2023 -
Head Of Driver Onboarding (Non-Fleet), ManilaLalamove Oct 2022 - Feb 2023 -
Head Of Customer Service, PhLalamove Sep 2021 - Oct 2022Philippines -
Customer Service Assistant ManagerLalamove Jan 2021 - Aug 2021Philippines -
Customer Experience LeadMicrosourcing Dec 2019 - Jan 2021- Was responsible in establishing and growing the start-up Customer Experience Team of an Australian Retail Company "Best&Less" and assisted customers through phones, chats, emails, and social media.- Managed the end-to-end employee journey from interviews, training, until endorsement to operations.- Created and published the process manual and quality guidelines and parameters. -
Customer Service SupervisorAccenture Jul 2018 - Sep 2019PhilippinesAccenture acquired our in-house company Forever21 Call Center Services Corp.- Handled 40 FTEs assisting and supporting customers via phones, chats, emails, social media, phone orders with our customers based in US, CANADA, EU/UK and Asia Pacific- Handled a back office team responsible for reaching out to carriers filing and checking status of late, damaged, missing and lost packages.- Yellow Belt Six-Sigma trained- Pioneered and managed the Phone Orders team in the Philippines- Authored and co-managed the revised web-based Customer Service Manual which was used by our Customer Service Teams in the Philippines, Mexico, US and Europe/UK. -
Customer Service SupervisorForever 21 Aug 2015 - Jul 2018Five E-Com Center 5Th Floor Units Pacific Drive, Mall Of Asia, Pasay City- Handled 40 FTEs assisting and supporting customers via phones, chats, emails, social media, phone orders with our customers based in US, CANADA, EU/UK and Asia Pacific- Pioneered Social Media Team in the Philippines- Started and managed Rewards and Recognition program for Forever21 PH- POC for Global Attendance Tracking for all contact center locations; Philippines, US, Mexico and EU/UK- Conducted initial/final interviews for new applicants -
Customer Service RepresentativeForever 21 May 2015 - Aug 2015Five E-Com Center 5Th Floor Units Pacific Drive, Mall Of Asia, Pasay City -
Subject Matter ExpertTeleperformance Dec 2013 - May 2015 -
Chat Support RepresentativeTeleperformance Jun 2013 - Dec 2013 -
Technical Support RepresentativeConcentrix Oct 2011 - Aug 2012Dish Network
Ian Sirios Education Details
-
Computer Science
Frequently Asked Questions about Ian Sirios
What company does Ian Sirios work for?
Ian Sirios works for Snappr
What is Ian Sirios's role at the current company?
Ian Sirios's current role is Senior Manager @ Snappr | Ex-Lalamove.
What is Ian Sirios's email address?
Ian Sirios's email address is ia****@****ove.com
What schools did Ian Sirios attend?
Ian Sirios attended Ama University.
Who are Ian Sirios's colleagues?
Ian Sirios's colleagues are Alpha Angelic Ramones, Ken Ozuna, Katrina Marie, Cyrus Joshua Montano, Lea Gonzales, Tao Chen, Harold Peralta.
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