Ian Smith is a IT Service Delivery Manager - Ibm Global Technology Services at Ibm. He possess expertise in it service management, disaster recovery, business continuity, service delivery, managed services and 26 more skills. Colleagues describe him as "It was a real pleasure to work with Ian on several DR test exercises; he was excellent in managing a complex Business continuity exercise where not only customer expectation was his priority, but also ensuring the coffees and teas kept flowing for the teams he was managing!" and "Ian is a true professional and he always goes above the normal requirements of his role. He "gives back" willingly. His attention to detail and meeting of targets is excellent. Ian is a pleasure to work with and I trust him completely in this large organisation we work in."