Ian Soodeen Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Build, configure, and maintain all aspects of Jira Service Management, Assets CMDB, Jira Software, Confluence, and all plugins based on business requirements.Collaborate with IT and business partners to gather requirements to meet business needs.Propose and manage Atlassian tools governance and configuration improvementsConfigure, upgrade, and tune Linux systems to support performance needs of Atlassian products.Evaluate other service desk/management services to see if they meet the needs of the organization.

User Support Engineer ManagerOffer expertise in maintaining and updating hardware and software for Desktops, Laptops and Mobile Devices. Deliver optimal service both in person and remotely, working the Walk up Help Desk as well as providing users with Phone and Remote support. Foster a collaborative atmosphere and a cohesive team dynamic by performing above and beyond basic job expectations, covering extra help desk shifts and on call rotation on a regular basis.Known for applying extensive technical knowledge and expertise in a variety of areas, supporting User Administration working in Active Directory, creating Knowledge Base Articles, and conducting Windows Patch Testing and new laptops testing. Use the Service Now Ticketing System to expedite the high volume of requests, resolving and following up on multiple queries per day. Ensure smooth onboarding, transferring, and exiting of employees, overseeing Laptop Imaging and deployment. Generate savings annually via careful asset management, stockroom auditing, and running reports.Recognized as a crucial team member and contributor, selected to work on additional projects and website support.Establish email addresses, conference rooms, shared mailboxes, distribution lists, calendars and external contacts for staff members through Exchange Online and Hybrid Server.

Prepare daily reports Revenue collection and reportingDeposit and maintain accurate reports of monthly customer paymentEmployee supervisionEquipment maintenance and tech supportCoordinate with Director of Operations to support other facilities as neededRun payroll reportsAssist with openings of new locationsTrain management staff on revenue reporting and provide assistance as neededWork closely with client to accomplish tasks and projects

Certified by Port Authority of New York and New Jersey to provide customer service to incoming and outgoing travelers.Develop and maintain strong working relationships with the Port Authority and clients.Responsible for monthly collection and deposit of revenue in excess of fifty thousand.Prepare end of month reports for accounting departmentAssist Managing Director with various projects and keeping expenditures within monthly budget.

Maintain and repair massage chairs in optimal working condition Collection and deposit of weekly revenue and maintain proper record keepingRespond to customer complaints and queriesCOMPUTER Proficient MS Office, PC troubleshooting, Network Setup and Internet research skillsSKILLS

Associate'S Degree, Computer Systems Networking And Telecommunications

High School Diploma, High School Diploma