Ian Stevens Email & Phone Number

Australia

My career has principly focusessed on travel indistry sales, customer experience delivery, training and development, employee engagement and recognition culminating in hospitality business ownerhip. I have a wealth of experience the hospitality and tourism industry which can be shared with others in an education or consultantancy format.

Stanwell Park, Nsw, Australia

Ocean Blue B&B is an exclusive B&B with all suite accommodation nestled on the edge of the Royal National just 50 mins south of Sydney and 30 mins north of Wollongong. An ideal beach & bush escape within easy drive of Sydney and Canberra. Come, stay awhile!Current Industry Awards1. Ocean Blue was awarded by Trip Adviser their Best of the Best Award 2023. This award showed that Ocean Blue was voted best "B&B in NSW", 3rd in Australia and 6th in Oceania region.Thank you to all… Show more Ocean Blue B&B is an exclusive B&B with all suite accommodation nestled on the edge of the Royal National just 50 mins south of Sydney and 30 mins north of Wollongong. An ideal beach & bush escape within easy drive of Sydney and Canberra. Come, stay awhile!Current Industry Awards1. Ocean Blue was awarded by Trip Adviser their Best of the Best Award 2023. This award showed that Ocean Blue was voted best "B&B in NSW", 3rd in Australia and 6th in Oceania region.Thank you to all our guests for the reviews you have given and your contribution to this fantastic recognition. We are feeling very humbled. Thank you so much2. AirBnB - Super Host status - consistently ranked 5/5 Show less

Sydney, Australia

I am committed to improve employee engagement and customer retention through the recognition of employee behaviours that mirror the values and culture of your organisation.I would be delighted to share my experiences and knowledge with people leaders seeking to turn the 'science of employee engagement' into an everyday real experience for their employees.

Sydney

A specialist in employee recognition program for the 12/13 years my career has focused on the sustainable tailored design, delivery and management of Qantas’s employee recognition programs. These programs are integrated to provide capability for:• fellow employees to recogise the impact of fellow team members on both the business capability and spirit of collaboration and team work.• managers to underscore behaviours , values and discretionary effort that has positively… Show more A specialist in employee recognition program for the 12/13 years my career has focused on the sustainable tailored design, delivery and management of Qantas’s employee recognition programs. These programs are integrated to provide capability for:• fellow employees to recogise the impact of fellow team members on both the business capability and spirit of collaboration and team work.• managers to underscore behaviours , values and discretionary effort that has positively impacted the performance and culture of the organisation.• customer to feedback the positive personal interactions that has impacted their experience and likely future choice of airline.These programs are accessed by approximately 36,000 employees plus our customers. In 2013 the programs attracted over 30,000 nominations – over 6000 from customers.The hallmarks of these progams can be characerised by their:• Ease of access by all employees and customers alike within the IT capability of the organization• Integration with existing communication channels• Meaningful rewards that reflects on the quality of the organisation and adds value to the employee's experience of the company.• Financial sustainability• Ability to reflect the leadership ‘shadow’ of the senior managers of the company.At Qantas we have demonstrated that successful employee recognition programs are not an ‘add water and stir strategy’ but rather a genuine and sincere long term enabler for managers to:• articulate pride in the success of the business through the contributions of their employees• demonstrate a personal and effective leadership style typified by the courage to openly recognise excellence.• encourage and foster personal responsibility, ownership and empowerment for all employees to exceed expectations. • help create a sense of ‘belonging’ for the customer that shows that their voice is heard and acted upon. Show less

Sydney, Australia

Responsible for customer service and sales training for 600 staff across locations in Australian/ New Zealand plus various S E Asian countries.

Certificate Of Management Studies

Education record