Ian Sun

Ian Sun Email and Phone Number

Manager, Client Services at Verizon @ Verizon
basking ridge, new jersey, united states
Ian Sun's Location
Shanghai, China, China
Ian Sun's Contact Details

Ian Sun personal email

About Ian Sun

Experienced Services Program Manager with a demonstrated history of working in the information technology and services industry. Skilled in Management, Networking, Certified Information Security Manager (CISM), Telecommunications, and ITIL. Strong program and project management professional with a Master focused in Engineering Management from University of Technology Sydney.

Ian Sun's Current Company Details
Verizon

Verizon

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Manager, Client Services at Verizon
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Ian Sun Work Experience Details
  • Verizon
    Manager, Client Services
    Verizon Oct 2010 - Present
    Shanghai City, China
    - Oversee and maintain agreed upon levels of Verizon managed servicesbeing provided to the customers. Permits smooth operation of variousprocesses that contribute to the delivery of Managed Network, Security,Cloud and CDN services to the customers.- Develop and maintain strategic business relationships with Enterprisecustomers, promoting products and services with the goal of building longterm and sustainable business relationships.- Collaborate with cross-functional teams including solution architect,product and other stakeholders to define the product vision and strategy.- Employ metrics and analytics tools to measure and track products andservices’ performance, including to analyze date on user engagement,conversion rates and user feedback to assess solutions’ success andidentify areas for improvement.- Actively manage the internal and external partner engagement by buildingtrusted relationship, addressing the customer needs, consistentlycommunicating the progress and managing the stakeholder expectations- Be responsible for matrix managing all resources responsible for ServiceOperations and meeting the contractual service level commitments.- Oversees day-to-day service operations, problem management andcoordinate in resolving/escalating service inquiries as required.- Assist in establishing a “Best Practice” process for large/enterprise levelaccounts through ongoing review and update.- Manage escalated customer support issues.
  • Verizon
    Information & Network Security Engineer
    Verizon Jun 2008 - Oct 2010
    Sydney, Australia
    Cybertrust Security engineer in PKI(Public Key Infrastructure), Identity and Access Management and Governance Risk and Control areas.Conduct the security audit and technical supports to major clients.
  • Ubs
    Technical Analyst
    Ubs Apr 2008 - Jun 2008
    Sydney, Australia
    Provide technical support of the trading applications to all internal users
  • Nab
    System Administrator
    Nab Apr 2007 - Apr 2008
    Sydney, Australia
    System administrator in Lending Services NSW of National Australia Bank. Oversee all the applications operation and performance on daily basis.
  • Acer
    Product Engineer
    Acer Jun 2005 - Apr 2007
    Sydney, Australia
    Product engineer responsible for new hardware and software products testing and evaluating.
  • Leadsystems Ltd.
    Software Engineer
    Leadsystems Ltd. Sep 2002 - Feb 2005
    Shanghai City, China
    Software engineer leading and involving multiple software application development projects inlcuding security module of the banking payment system based on Unix and online ordering systems based on mobile devices etc.

Ian Sun Skills

Csia Cism Itil Pki Ccna Network Security Software Development Security Telecommunications Networking Cloud Computing Management Pmp

Ian Sun Education Details

Frequently Asked Questions about Ian Sun

What company does Ian Sun work for?

Ian Sun works for Verizon

What is Ian Sun's role at the current company?

Ian Sun's current role is Manager, Client Services at Verizon.

What is Ian Sun's email address?

Ian Sun's email address is sa****@****ail.com

What is Ian Sun's direct phone number?

Ian Sun's direct phone number is (800) 922*****

What schools did Ian Sun attend?

Ian Sun attended University Of Technology Sydney, Shanghai University.

What skills is Ian Sun known for?

Ian Sun has skills like Csia, Cism, Itil, Pki, Ccna, Network Security, Software Development, Security, Telecommunications, Networking, Cloud Computing, Management.

Who are Ian Sun's colleagues?

Ian Sun's colleagues are Kranti Kumar, Geraldine Robben, Aniris Rodriguez, Andrea Janiszewski, Rachel Bryant, Hugo Lopez, Ramesh V, Pmp®, Safe® 6 Agilist.

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