- Oversee and maintain agreed upon levels of Verizon managed servicesbeing provided to the customers. Permits smooth operation of variousprocesses that contribute to the delivery of Managed Network, Security,Cloud and CDN services to the customers.- Develop and maintain strategic business relationships with Enterprisecustomers, promoting products and services with the goal of building longterm and sustainable business relationships.- Collaborate with cross-functional teams including solution architect,product and other stakeholders to define the product vision and strategy.- Employ metrics and analytics tools to measure and track products andservices’ performance, including to analyze date on user engagement,conversion rates and user feedback to assess solutions’ success andidentify areas for improvement.- Actively manage the internal and external partner engagement by buildingtrusted relationship, addressing the customer needs, consistentlycommunicating the progress and managing the stakeholder expectations- Be responsible for matrix managing all resources responsible for ServiceOperations and meeting the contractual service level commitments.- Oversees day-to-day service operations, problem management andcoordinate in resolving/escalating service inquiries as required.- Assist in establishing a “Best Practice” process for large/enterprise levelaccounts through ongoing review and update.- Manage escalated customer support issues.

Cybertrust Security engineer in PKI(Public Key Infrastructure), Identity and Access Management and Governance Risk and Control areas.Conduct the security audit and technical supports to major clients.

Provide technical support of the trading applications to all internal users

System administrator in Lending Services NSW of National Australia Bank. Oversee all the applications operation and performance on daily basis.

Product engineer responsible for new hardware and software products testing and evaluating.

Software engineer leading and involving multiple software application development projects inlcuding security module of the banking payment system based on Unix and online ordering systems based on mobile devices etc.