• Lead the development and deployment of two applications at companies such as General Dynamics and others throughout Canada.• Responsible for the onboarding of all junior application administrators.• Collaborate with area managers and provide tech demos and sales pitches to company representatives to promote the use of the applications I am developing.

• Using Autotask, I managed 25+ tickets a day for multiple dealerships and clientele.• Responsible for servicing over 1000 people on location and remotely with technical service throughout Canada.• Deployed new technology to meet industry demands and responsible for AD, VoIP, PBX, Email, &Printers.

• Skilled in the use of SalesForce to manage client appointments in a fast-paced environment.• Qualified to handle sensitive personal information in accordance with FIPPA legislation.• Sensitively managed the heightened emotions of clients throughout the COVID-19 pandemic.

• Efficiently answered queries and provided sales quotes to clients over the telephone.• Experienced in using Amazon WorkSpaces remotely from home.• Proficient in international customer service.