Ian Thayer

Ian Thayer Email and Phone Number

Senior Solution Specialist at PowerSchool Group LLC (formerly InfoSnap) @ PowerSchool Group LLC (formerly InfoSnap)
folsom, california, united states
Ian Thayer's Location
Wheat Ridge, Colorado, United States, United States
Ian Thayer's Contact Details
About Ian Thayer

Customer-oriented technical support specialist with a concentration on making certain the client has an excellent experience.

Ian Thayer's Current Company Details
PowerSchool Group LLC (formerly InfoSnap)

Powerschool Group Llc (Formerly Infosnap)

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Senior Solution Specialist at PowerSchool Group LLC (formerly InfoSnap)
folsom, california, united states
Website:
infosnap.com
Employees:
33
Ian Thayer Work Experience Details
  • Powerschool Group Llc (Formerly Infosnap)
    Senior Solution Specialist
    Powerschool Group Llc (Formerly Infosnap) Jun 2015 - Present
    Austin, Texas Area
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  • Arc Services-Staffing-Solutions
    Tech Lead
    Arc Services-Staffing-Solutions Aug 2012 - Present
    Phone and desk side support for NIC, Xerox and Condon, CPA using HP and Citrix Thin Clients, troubleshooting system errors, Active Directory and Exchange. My role focuses heavily on customer service and client care.Windows XP, 7 and 8 network support of up to 6800 users, VPN and wireless clientsHardware Support and setup for HP T5740 Thin Clients, Lenovo ThinkPads, Dell OptiPlex, Brother printers, Ricoh printers, Lexmark Outlook 2010, 2007, 2013 and other Email setupExchange 2003 and Active Directory (mapping drives) 2003 and 2008 support, MS Logic (Cloud Service) Application Support for Practice CS, QuickBooks, NetDocs, Office 2007, 2010 and 2013.Dell Latitude 10 support
  • Sigma Solutions, Inc., A Pivot Company
    Customer Support Engineer
    Sigma Solutions, Inc., A Pivot Company Aug 2013 - Sep 2014
    Austin, Texas Area
    Phone and desk side support for NIC, Xerox and Condon, CPA using HP and Citrix Thin Clients, troubleshooting system errors, Active Directory and Exchange. My role focuses heavily on customer service and client care.Windows XP, 7 and 8 network support of up to 6800 users, VPN and wireless clientsHardware Support and setup for HP T5740 Thin Clients, Lenovo ThinkPads, Dell OptiPlex, Brother printers, Ricoh printers, Lexmark Outlook 2010, 2007, 2013 and other Email setupExchange 2003 and Active Directory (mapping drives) 2003 and 2008 support, MS Logic (Cloud Service) Application Support for Practice CS, QuickBooks, NetDocs, Office 2007, 2010 and 2013.Dell Latitude 10 support
    View
  • Pro2Call, Inc
    It Specialist
    Pro2Call, Inc Sep 2008 - Jun 2013
    Austin, Texas
    Occasional contract technical support.
  • Contactworks
    Call Center Support Tech
    Contactworks Jan 2012 - Aug 2012
    Call Center Support TechnicalCustomer support with service plans through Geek Squad, Radio Shack, TrendMicro, Symantec/Norton Antivirus Hardware and Software support for consumer end-usersWireless Networking support Printer setup and troubleshooting Virus RemovalApplication Errors Outlook and other Email setup Performance problems isolation and resolutionCameras and other peripheral device driver support
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  • Esp Solutions Group (Contract)
    End User Support
    Esp Solutions Group (Contract) Nov 2010 - Dec 2011
    End User SupportWindows applications, Network Connections: Ethernet, Wireless, VPNLeverage vendor technical support to escalate requestsLaptop, desktop and server hardware installation and support: SUN, HP, Dell, LenovoInstall and customize operating systems for Windows 7, Windows Server 2008, Linux Ubuntu 10.6 Server, VMware (Workstation, ESX 3.5)Maintenance:Apply Windows service packs and updatesInstall antivirus, clean infected computersTroubleshoot and resolve hardware driver issuesRack mount and distribute UPS power for servers and network devicesCreate, update, save and find service tickets (ZenDesk, Trackit, Logmein)Office 2010 VisioCreate and update systems inventoryDocument datacenter network, power and SAN components and connections
  • Gamestop
    Senior Sales Associate
    Gamestop Sep 2008 - Jul 2010
    Monthly sales matrix obtained regularlyUnderstanding all current gaming console and gamesCompetent with gaming products and horizon-forecasts for new gamesResponsible for inventory control, sales, customer service
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Ian Thayer Skills

Technical Support Microsoft Exchange Active Directory Call Centers Technical Documentation Pc Mobile Devices Social Media Mac

Ian Thayer Education Details

Frequently Asked Questions about Ian Thayer

What company does Ian Thayer work for?

Ian Thayer works for Powerschool Group Llc (Formerly Infosnap)

What is Ian Thayer's role at the current company?

Ian Thayer's current role is Senior Solution Specialist at PowerSchool Group LLC (formerly InfoSnap).

What is Ian Thayer's email address?

Ian Thayer's email address is ia****@****all.net

What schools did Ian Thayer attend?

Ian Thayer attended Graduate Bowie High School, Austin Community College.

What skills is Ian Thayer known for?

Ian Thayer has skills like Technical Support, Microsoft Exchange, Active Directory, Call Centers, Technical Documentation, Pc, Mobile Devices, Social Media, Mac.

Who are Ian Thayer's colleagues?

Ian Thayer's colleagues are Thomas Feldman, Stacy Skitol, Daiana Artagaveytia, Tejesh Gour, Vanessa Quintero, Susheela K, Shamsha Thobani.

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