Supported new and existing customers to define, agree and deliver their requirements, to achieve targets, often under pressurised timescales. This included data structuring and data input, analysing, processing using job specific criteria, customer on-site visits and presentations.Developed, streamlined, and refined processes, programs and scripts whilst ensuring and enabling data accuracy, continual overall efficiency, and business effectiveness. [Cygnus, FoxPro, Inspire Designer, Visual Basic and Microsoft Office]. Ensured internal processing systems were capable of handling enforced external requirements, by identifying, testing, and implementing new processes and workarounds, when required, which mitigated business and financial risk. Responsible for troubleshooting jobs that were in production.Day-to-day team management responsibilities and provision of technical and procedural training, instructions (user guides, etc.). Supported team members to ensure continuation, sharing of knowledge and positive team dynamics so to improve overall team performance and/or get the best out of individual team members. Provided software and basic PC support to non-technical colleagues. Set up and run cut sheet and continuous laser printers.