Ian Thésée (Pgdbm, Msc Mgt) Email & Phone Number

A fully bilingual (English & French) customer experience professional with 20 years’ experience in customer service and retail banking. My deep focus has been on fostering client relationships and enhancing service quality. Our team's dedication to client projects has resulted in a substantial increase in customer satisfaction levels, thanks to our collaborative approach and the implementation of strategic initiatives.My role as a Bilingual Senior Business Account Specialist leverages my business management acumen and passion for customer service excellence. Balancing organizational prowess with interpersonal skills, I strive to empower our associates and ensure the delivery of superior service standards, contributing to the company's reputation as a customer-centric organization.