Ian Vertrees Email & Phone Number

Bedford, Oh, Us

Vernon Hills, Illinois

Northbrook, Il

Various locations in IL and CA Ranked in the Top 5% of the company in performance for 2015 (comprised of profitability, customer experience (94% overall store customer experience score),sales, trades, pre-owned, reserves, and subscriptions)Organizes, promotes, recruits for, and runs district wide Job Fairs quarterly to find new talent who will be developed into future store managementInducted as lifetime members into the GameStop Gold Standard Club for Customer Service Excellence in 2012.For annual conference, was selected as one of 50 store managers (out of 6000) to participate in a pre-conference round table discussion with executives on improving customer experience and driving sales.Manage stores that range in sales volume from 1.2 million to 2.0 million annually, including all recruitment, training, and retention of assistant store managers, key holders, and associates. Maintained all security features include videotape review, daily, weekly, and monthly cyclical counts of games, systems, and accessories. As well as training all team members on new releases, customer service and sales initiatives, and sales goals. Store Manager mentor and trainer for the Chicago area which involves travelling to area stores and coaching other store managers on how to improve in their areas of development opportunities, also follows up with them for several weeks to ensure their scorecard improves in these areas

Schaumburg, Illinois

Store Manager & district mentor

Managed over 4 million in sales annually through health/beauty and toy departmentsPromoted from Sales Floor Team Lead to Senior Team Lead in 2002As Senior Team Leader, was often opening or closing manager on duty and was fully responsible for the entire store operationsTrained and developed team members for promotions to team leaders, and as well as training Target Management Team trainees in my areas of supervisionAwards received from District Manager included Outstanding Execution of Operational Programs and Maintaining Superior In stock position

Responsibilities included staffing, training, payroll management along with driving sales for the entire storePlanned and executed new hire orientations for all 8 stores in the districtCreated training modules for sales programs (for phone, computer, and office furniture departments) that then were used district wide to assist Sales managers to develop, increase, and drive sales in these departments

Licensed in Life Insurance and Series 6 in SecuritiesWorked part time with clients in their homes helping them plan and meet their short term and long-term financial goals as well as secure their families futures