Temporary position. Seeking career / new opportunities in my field of study

I contribute to a stock image company and upload personal photographs for commercial use.

I provided technical customer support to GRCC’s students, faculty and staff via phone, and email. My work was entirely remote during the ongoing COVID19 pandemic. I was trained in the appropriate software, hardware, and cloud-based applications used and supported by the college. I also had to remain current on procedural changes. I supported college enterprise applications such as Campus email, PeopleSoft, Blackboard, Office application. By following through with our users, we ensured customer… Show more I provided technical customer support to GRCC’s students, faculty and staff via phone, and email. My work was entirely remote during the ongoing COVID19 pandemic. I was trained in the appropriate software, hardware, and cloud-based applications used and supported by the college. I also had to remain current on procedural changes. I supported college enterprise applications such as Campus email, PeopleSoft, Blackboard, Office application. By following through with our users, we ensured customer satisfaction. I provided frontline support for college printers, peripherals, and accessories as well as follow-up support to ensure further confirmation I met the users needs to my fullest capability. Above all we had to maintain confidentiality and comply with HIPAA, FERPA, GRCC policies, and related standards. Show less

Worked on a team, constructed complex equipment, used schematic diagrams, and developed communication skills, Learned new skills such as basic electrical wiring, inventory management, and efficiency maximization, and participated in a positive, organized and clean work environment.