- Collaborated in the growth and retention of eight accounts totaling over $20MM in gross revenue- Executed rate negotiation on ocean contracts for transportation services adding $18MM in wallet share- Designed and implemented corrective actions to resolve client issues- Maintained accounts within their collection tolerances on receivables- Ecommerce and small parcel order fulfillment- Oversight of inbounding, receiving, pick and pack, and shipping in 3PL environment- Coordinated White Glove and Room of Choice deliveries to consignees nationwide- Executed domestic FTL and LTL shipments - Proficiency in retail compliance and routing guidelines for major retailers- Handled returns and claims, along with creating policy and procedure for same- Tracked ocean containers from origin to port of discharge, drayage to warehouse, and return of empty container.- Managed KPIs: daily SLA tracking, daily fulfillment, monthly A/R reporting, MBRs and QBRs

- Directed five-person Order Department - Analyzed and streamlined company policies and procedures - Maximized attention to compliance with beverage alcohol laws and regulations- Drove growth for company through strong business relationships with key retail accounts and nationwide wholesalers (Costco, BevMo, Total Wine & More, Winebow, Southern Glazer's)

- Coordinated with distribution center on daily orders to ensure all were processed and shipped- Orchestrated monthly inventory counting- Formalized new sales rep training process, and mentored new employees and temps

- Created and streamlined telephone sales program and script- Exceeded telemarketing sales forecast by 70%- Acquired new revenue for new items presented to and accepted by customers

- Produced invoices for all inbound orders daily- Cultivated working relationships with four trucking vendors to establish regular pick-ups- Partnered with sales staff and management to learn industry and compliance with state laws

- Advised and sold bank clients on products and services that would best meet their financial needs- Attained Series 6 and 63 investment licenses and CA Life Insurance license- Verified vault cash amounts and assisted tellers in balancing their cash drawers- Resolved complaints and issues brought by customers