South East Regional responsibility for targeting individual coaching requirements to achieve Install and Service KPI targets in FTTP Quality, Customer Satisfaction, Department Productivity and Generating Business Growth. Analyse KPI’s at individual level and organise field time effectively for maximum return on investment. Regional Lead Role liaising with FTTP new build contractors to ensure planning & build quality adheres to regulations and protect brand image.

Southampton Area Manager responsible for 14 strong Service team & 30 strong Install team completing activities within KPI targets and budget. Responsible for control of head count, recruitment, performance management and absence.

Supervisory role overseeing daily service and install activity; monitoring of workload to ensure maximum team utilization and minimising job losses.Recruitment and training new technicians/apprentices, performance management, ride-out with accomplished technicians to absorb and disseminate best practice.Technical point of contact and escalation path for complex faults.Management of installation, service and CEO level customer complaints in a timely manner.Liaising with and support of contract partner management to ensure outsourced install completions to company KPI.Regular Area Manager cover of 20 strong team; experienced in managing absence, performance, meeting ownership, fleet, resources and H&S considerations.

Diagnosed and repaired residential and small business broadband internet, DTV and Telephone faults.Completed installation of services and cabling adhering to stringent company SOP’s and customer requirements including commissioning and education.Senior Customer Service Technician, assumed Deputy Manager duties in unofficial capacity towards end of period.

Diagnosis and repair of residential and small business broadband internet, DTV and Telephone faults.Installation of CPE and cabling adhering to stringent company SOP's and customer requirements including commissioning and education.Working on own initiative to resolve faults within set KPI's whilst maintaining quality of work. Consistently exceeded the companies' target for repeat service calls.

Bench test and repair of Cable TV Set Top converters including board level modular component replacement.Testing rig construction and written test procedures produced.Control of converter throughput in the workshop facility; Logistical organisation between franchise areas on timescale to meet install requirements and shipment of returns to manufacturer.Service, repair and calibration of installation equipment. Including 240V Petrol generators, 110V Power Drills and Gas detectors.