Lead the Commercial and Partner Management Function within O2A (Order to Activate) to drive Commercial Simplification, Operational Performance and Strategic objectives with Offshore Service Delivery Partners (TCS / Wipro / Cyient). This includes leading RFI processes to achieve a transformational shift in the cost of services through Automation, and transition from an FTE based Contracting model to Transactional / Outcome based. Accountability includes management of the Partner Management Team… Show more Lead the Commercial and Partner Management Function within O2A (Order to Activate) to drive Commercial Simplification, Operational Performance and Strategic objectives with Offshore Service Delivery Partners (TCS / Wipro / Cyient). This includes leading RFI processes to achieve a transformational shift in the cost of services through Automation, and transition from an FTE based Contracting model to Transactional / Outcome based. Accountability includes management of the Partner Management Team (Telstra Employees) located in India. Show less

Lead the HR Shared Services Function (Process & Technology) under a HR Outsourcing Agreement (HROA) with Accenture. Provide Contract, Commercial and Partner Management support and oversight of two Delivery Centres in India and Melbourne. Lead both strategic and operational performance/Continuous Improvement of HR Services including Payroll, HR Contact Centre, HR Administration, Learning & Performance, Recruitment Administration and HR Reporting & Analytics. Business Owner for the implementation… Show more Lead the HR Shared Services Function (Process & Technology) under a HR Outsourcing Agreement (HROA) with Accenture. Provide Contract, Commercial and Partner Management support and oversight of two Delivery Centres in India and Melbourne. Lead both strategic and operational performance/Continuous Improvement of HR Services including Payroll, HR Contact Centre, HR Administration, Learning & Performance, Recruitment Administration and HR Reporting & Analytics. Business Owner for the implementation of Workday and ultimate insourcing of the HROA (full lifecycle management of outsourcing/offshoring through to implementation of Workday that enabled insourcing of HR Services under the HROA) Show less

Establish a HR BPO Shared Services Model including Payroll, Recruitment, Performance Management, Learning & Development, Compensation & Rewards plus underlying Technology Service. Manage Contract & Commercial arrangements under a HR Outsourcing Agreement (with Accenture)