Ian Webb

Ian Webb Email and Phone Number

Senior Technical Account Manager at NetEase Games @ NetEase Games
Ian Webb's Location
Seattle, Washington, United States, United States
Ian Webb's Contact Details

Ian Webb personal email

About Ian Webb

Ian Webb is a Senior Technical Account Manager at NetEase Games at NetEase Games. He possess expertise in linux, web hosting, cloud computing, apache, amazon web services and 14 more skills. Colleagues describe him as "In my several years of working closely with Ian, I haven't met a more humble and thoughtful person; rare traits to come across in this industry. Ian carefully considers every aspect of a decision before developing an opinion, and respects every other team member's voice. He is destined to become a great leader who strives to find the best in people. Part of what makes Ian stand out as exceptional leader is his constant pursuit of innovation. Through his curiosity and commitment to excellence, Ian has successfully streamlined several internal processes, which will have a lasting impact on AWS for years. Despite all these successes, my favorite thing about Ian is his relentless optimism. Every morning, he walks in with a huge smile on his face. His positive attitude is infectious, and the team as a whole is better because of him.", "I have worked with Ian for almost two years now. When he started in the AWS Support organisation, he was someone I had my eye on. We were both Support Engineers at the time, but I was working on creating a new team inside the organisation. At the creation of the team, I recruited Ian to join our brand-new team. Ian is someone who is has the bias for action to make change within the organisation. His personal/people skills are second-to-none, and we are super grateful to have him on the team. Ian is always a team player; he is willing to roll up his sleeves and do what is necessary in order for the entire team to be successful. Ian is also vocally self critical; someone who can admit a mistake and works even harder to ensure that it does not reoccur, is an invaluable trait in our industry. He sees things from a different perspective, one that is well-respected, and this allows him to garner the respect of those around him. I've absolutely enjoyed having Ian on the team, and have watched him grow tremendously over the past two years. He is an asset that anyone would be lucky to have.", and "Ian is an absolute joy to work with. As one of our Senior Customer Support Agents, Ian set the bar for technical aptitude and customer service skills in our department. Ian has continually showed an innate ability to resolve complex technical issues while communicating with customers in a clear, concise and respectable manner. Ian’s personality lifted the spirits of our organization while his work ethic set a firm standard. Lastly, Ian’s ability to learn about complex technical topics related to Linux, databases, and networking was unrivaled in our department."

Ian Webb's Current Company Details
NetEase Games

Netease Games

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Senior Technical Account Manager at NetEase Games
Ian Webb Work Experience Details
  • Netease Games
    Senior Technical Account Manager
    Netease Games Dec 2022 - Present
    Guangzhou, Guangdong, Cn
  • Skytap
    Principal Technical Account Manager
    Skytap Feb 2021 - Dec 2022
    Seattle, Washington, Us
  • Skytap
    Senior Technical Account Manager
    Skytap Feb 2019 - Dec 2022
    Seattle, Washington, Us
  • Skytap
    Technical Account Manager
    Skytap Nov 2017 - Dec 2022
    Seattle, Washington, Us
  • Amazon
    Application Engineer - Alexa
    Amazon Aug 2017 - Nov 2017
    Seattle, Wa, Us
  • Amazon Web Services
    Escalation Engineer I
    Amazon Web Services Apr 2016 - Nov 2017
    Seattle, Wa, Us
    As an Escalation Engineer I, I'm responsible for ensuring that our customer base is well-informed and assisted in issues of escalated severity. Ongoing monitoring, dependency relation, and operational excellence are the bread and butter of an Escalation Engineer I. We are consistently working closely with Senior Leadership to ensure they're able to feel the pulse of the customer, and affect positive change within AWS as a whole. Specific tasks include:- Monitoring and health diagnosis of AWS Services (EC2, RDS, Lambda etc.)- Facilitating customer issues of escalated severity.- Training module design.- Dependency mapping and relation.
  • Amazon Web Services
    Escalation Engineer
    Amazon Web Services Mar 2016 - Aug 2017
    Seattle, Wa, Us
  • Amazon Web Services
    Cloud Support Engineer
    Amazon Web Services Aug 2015 - Mar 2016
    Seattle, Wa, Us
    - Assist in troubleshooting and rectifying issues for users who's infrastructure is built within AWS- Emphasis on Linux/Networking troubleshooting toolsets- Event management for wide scale service based issues- Interviewing potential candidates- Mentor new hires and assist in their future success in the organization.
  • Media Temple
    Strategic Accounts Support Specialist
    Media Temple Dec 2014 - Aug 2015
    Los Angeles, California, Us
    Working within Strategic Accounts has afforded me with welcomed exposure to custom architecture and high-profile sites built on LAMP. Discussion between our clientele is never boring and I'm always learning something new with each conversation I have. It's my job to ensure that our server "cogs" keep turning to ensure that our clients are never down or dissatisfied.
  • Media Temple
    Customer Service Agent
    Media Temple Jun 2013 - Nov 2014
    Los Angeles, California, Us
    (mt) Media Temple's customer service department is second-to-none. I was able to cut my teeth on Apache, MySQL, nginx etc. with some of the most intelligent people I've ever had the pleasure of meeting. From simple email troubleshooting to rebuilding broken Apache configurations, the job was never dull and helped me to learn more than I could have ever anticipated.

Ian Webb Skills

Linux Web Hosting Cloud Computing Apache Amazon Web Services Troubleshooting Networking Bash Dns System Administration Mysql Wordpress Centos Web Development Nginx Management Os X Domain Name System Databases

Frequently Asked Questions about Ian Webb

What company does Ian Webb work for?

Ian Webb works for Netease Games

What is Ian Webb's role at the current company?

Ian Webb's current role is Senior Technical Account Manager at NetEase Games.

What is Ian Webb's email address?

Ian Webb's email address is ia****@****ail.com

What are some of Ian Webb's interests?

Ian Webb has interest in Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Ian Webb known for?

Ian Webb has skills like Linux, Web Hosting, Cloud Computing, Apache, Amazon Web Services, Troubleshooting, Networking, Bash, Dns, System Administration, Mysql, Wordpress.

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