Ian Willows Email & Phone Number

I am a reliable and thorough person who is enthusiastic and dedicated to learning new roles. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I can work very well under pressure, with the sales experience to handle customer complaints and solving problematic situations.Key SkillsWork well as part of a team as well as working off my own initiative. Good communication skills.Confident telephone manner.Good interaction with customers.Excellent time keeping.Work ExperienceAssistant ManagerMBS Plumbing and Heating - Manchester September 2019 to PresentAssistant ManagerHowdens Kitchens and Joinery - Wythenshawe, Cheshire July 2017 to June 2019Working with and assisting the Branch Manager in the day to day running and upkeep of the business. Running the branch in the Managers absence. Working with and managing a small team to achieve high standards and to maximise profitability for the branch. Managing the branch profit and loss. Handling and dealing with customer complaints. Making sure Health and Safety was adhered toon a daily basis. Responsible for all monies and daily banking. Attending and contributing at board meetings. Ensuring stock was in excellent condition when leaving the building and reporting any damages or discrepancies to keep a high standard of stock to achieve stock take bonus. Key holder.Counter AssistantTravis Perkins plc - Wythenshawe September 2016 to July 2017Working closely with the Assistant Manager to achieve product volume sales.Counter sales and upsell. Customer service. Paperwork.Warehouse assistantBenchmarx - Manchester March 2015 to September 2016Counter sales and upsell. Customer service. Warehouse maintenance. Booking deliveries in. Order picking. Fork lift truck license. Paperwork. General housekeeping.

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  Kingsway Regional High School