Ian Wind Email & Phone Number

New York City Metropolitan Area

Synthesia develops AI-driven synthesis technology to empower companies to create realistic videos as easy as writing an email. Funded by Mark Cuban, Kleiner Perkins, Accel, LDV Capital, Seedcamp, MMC Ventures, Taavet Hinrikus, VAS Ventures, Nigel Morris and TinyVC, and used in campaigns with Lionel Messi, David Beckham, Snoop Dogg, Reuters, BBC, Accenture and more. 🔥

New York, New York, United States

As a Customer Support Associate I have addressed customer inquiries and concerns promptly and diligently by developing in-depth knowledge of the Synthesia platform and it’s integrations, leading to high levels of customer satisfaction personally and across the organization as a whole (>95%). Utilized strong communication and organization skills to liaise with internal teams on behalf of customer questions, reported bugs, and new feature requests. Generated additional revenue ($10,000+) by explaining the benefits of and selling customers on more robust subscription plans, guiding them on that process end-to-end. Within three months of starting, instructed newer Support Associates on how to do the role, improving the Support team's ability to meet customer demand. Created effective macros to improve the quality, efficiency, and standardization of Support Team external messaging. Displayed and further developed organizational skills and comfortability in working under pressure, having to respond to as many as 15 customer conversations at one time.

Greater Boston Area

Worked on a two-person investment team which was able to increase total AUM by 55% from 2019 to 2021. Uploaded & analyzed prospective client account statements & prepared proposals for presentation in which quantitative & qualitative analyses were provided on the prospect’s portfolio features, including tax-efficiency, composition, diversification, & cost. Reviewed existing portfolios to identify changes in asset allocation & provided rebalancing instructions in accordance with the Sentry Hill investment philosophy to maintain current client base. Created educational material for the analyst role in order to reduce training costs associated with employee turnover.

Greater Boston Area

London, United Kingdom

Conducted comprehensive research for various clients, including Ofwat and the European Commission, which included multiple analyses of the European defense industry and it’s supply chain structure. Wrote summaries on specific defense clusters to improve the firm’s understanding of SME presence in the EU defense industry.

Greater Boston Area

Greater Boston Area

Performed register duties and counter service and assisted customers with questions about store merchandise.

New York, New York

Performed a holistic competitive analysis of website features and social media platforms, including comparisons on price range, website functionality, and brand popularity. The 110 slide power point was presented to the company's senior staff members. Also used Microsoft Excel to do customer analysis, tracking the percentage of returning customers vs. non returning customers over time, as well as how many additional purchases were made by each returning customer. Gained valuable experience with Google Analytics: Used the program to track website statistics and user demographics. Additionally, the company's social media advertisement schedule was integrated into Google Analytics to examine its affect on the website's traffic. Wrote and implemented material for the company's Wikipedia page.

Saugerties, Ny

Designed and conducted a sports program for the summer camp, working with kids aged 5-9.

Bachelor'S Degree, Economics, 3.71, Cum Laude

Activities and Societies: Boston University Club Ski Team, Alpha Epsilon Pi: Zeta Deuteron, TAMID GroupRelevant Coursework: Introductory &.

High School Diploma, Gpa: 3.52

Activities and Societies: Resident Leader; Varsity Ski Team, Captain; Junior Varsity Cross-Country, Captain Honors: GPA: 3.52, Dean's.