Ian Wisdom Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

As an Accounts and Social Media Manager specializing in Mobile Subscription Solutions, I am dedicated to building and maintaining strong client relationships while strategically leveraging social media platforms to enhance brand visibility and engagement. I serve several markets across Africa: Gabon, Niger, Togo, Benin, Zambia and Congo Brazzaville.Key Responsibilities:1. Serve as a trusted advisor and primary point of contact for assigned accounts, ensuring client satisfaction and alignment with business objectives.2. Develop and execute strategic plans tailored to clients' goals, leveraging mobile subscription solutions to drive success.3. Maintain regular communication with clients to provide updates, gather feedback, and identify opportunities for growth.4. Proactively identify upsell and cross-sell opportunities to enhance client value and revenue growth.5. Stay abreast of market trends and competitors' activities to inform strategic decisions and maintain a competitive edge.6. Collaborate with cross-functional teams to ensure seamless service delivery and project implementation.7. Generate and deliver comprehensive reports on account performance, revenue growth, and customer satisfaction.8. Address client escalations promptly, providing effective solutions to maintain high levels of satisfaction.9. Develop and implement social media strategies to promote the company's brand, products, and services.10. Manage various social media platforms including Facebook, X(Twitter), Instagram, LinkedIn, etc.11. Create engaging content such as text, images, videos, and infographics to drive brand awareness and engagement.12. Analyze social media performance metrics to optimize strategies and campaigns for maximum impact.

Eldoret, Uasin Gishu County, Kenya

As the owner of Good Farm KE, I collaborate with other farms to diversify our market and establish a sustainable agricultural ecosystem.My objectives include:1. Market Diversification: I aim to partner with other farms to expand our product range and provide customers with a wider selection of fresh produce options.2. Stability and Resilience: Through collaboration with other farms, I want to manage risks and ensure a stable supply of high-quality produce throughout the year, reducing our dependency on a single source.3. Shared Resources and Knowledge: Working together with fellow farmers fosters innovation and efficiency. By collaborating, we can share resources, expertise, and best practices, leading to improved productivity and sustainable growth.4. Sustainable Practices: I believe that collaboration promotes environmentally friendly farming practices. By sharing knowledge and implementing sustainable methods, I contribute to reducing our ecological footprint and ensuring the well-being of the environment.5. Community Engagement: Our collaborative efforts not only benefit our farms but also the local community. By working together, we can create employment opportunities, support local farmers, and drive economic development in the region.Through these collaborative initiatives, I strive to build a thriving agricultural ecosystem that benefits farmers, consumers, and the community at large.

Nairobi County, Kenya

At Farmight, my role as a Subject Matter Expert (SME) is multifaceted and integral to the company's mission of revolutionizing agriculture through technology. As an SME, I bring a wealth of knowledge and experience in agritech, allowing me to contribute to various aspects of Farmight's operations in meaningful ways, objectives include:1. Provide expert guidance and advice to Farmight's leadership team and stakeholders, offering insights and recommendations based on my deep understanding of agritech trends, best practices, and industry regulations.2. Review and evaluate Farmight's products, services, and processes to ensure that they meet quality standards and regulatory requirements. I conduct thorough assessments and provide recommendations for continuous improvement, helping to enhance the reliability and effectiveness of our offerings.3. Play a key role in problem-solving and troubleshooting activities, using my expertise to analyze complex issues, identify root causes, and propose innovative solutions. Whether it's addressing technical challenges or optimizing operational processes, I strive to drive positive outcomes for Farmight and its stakeholders.4. Serve as a project advisor on various initiatives within Farmight, providing input and guidance on project planning, execution, and evaluation. 5. Contribute to Farmight's research and development efforts, participating in experiments, studies, and innovation projects aimed at advancing agricultural technology and addressing industry challenges. By staying at the forefront of agritech innovation, I help Farmight maintain its competitive edge in the market.6. Engage with Farmight's clients, partners, and industry stakeholders to share knowledge, address concerns, and build relationships. I serve as a trusted advisor and advocate for Farmight's agritech solutions, helping to drive adoption and customer satisfaction.

Kenya

Responsibilities included:1. Prospect and Generate Leads: I employ methods like cold calling, email marketing, and networking to identify potential clients and generate leads for tech solutions.2. Client Engagement: I prioritize building strong client relationships, understanding their specific technology needs, and tailoring our solutions accordingly.3. Product Knowledge: I maintain a deep understanding of our technology products and services to effectively address clients' specific challenges and goals.4. Quoting and Proposal Creation: I work closely with technical experts and the sales team to prepare accurate and competitive price quotes and proposals for clients.5. Negotiation and Closing: I negotiate terms, pricing, and contracts with clients to secure sales, emphasizing accurate documentation.6. Sales Targets: I diligently work to meet or exceed sales targets and quotas by effectively engaging clients and using my product knowledge.7. Sales Reporting: I maintain detailed records of sales activities in our CRM system, providing regular reports and updates to the Sales Manager and team.8. Customer Support: I assist clients with their post-sale inquiries, ensuring high levels of client satisfaction to drive repeat business and referrals.9. Market Research: I stay informed about industry trends and market changes through ongoing research, adapting my sales strategies based on market insights and client needs.

Kenya

As a Product Growth Associate in a global position, I serve five markets across Africa: Kenya, Uganda, Tanzania, Rwanda, and Nigeria.Involved:1. Aligning Tech to Country-Specific Needs: Tailoring technology solutions to meet unique requirements in each country, considering regulations, cultural nuances, and market demands.2. Product Awareness (Internal & External): Conducting targeted marketing campaigns, organizing training sessions, and delivering product demonstrations to increase understanding and generate excitement among teams and potential customers.3. Product Usage Analytics: Analyzing usage patterns and customer behavior to gain insights, identify areas for improvement, and optimize features for an enhanced user experience.4. UI/UX Research: Conducting research to ensure exceptional user experiences, gathering feedback, conducting user testing, and monitoring usability to improve interface, navigation, and overall usability.5. Market Analysis and Competitor Research: Analyzing market trends, identifying customer needs, and assessing competitor strategies to develop effective growth strategies.6. User Feedback and Insights: Engaging with users through surveys, interviews, and feedback channels to collect valuable input, identify pain points, and align the product roadmap with user needs.7. User Acquisition and Retention Strategies: Collaborating with marketing and sales teams to identify target audiences, devise campaigns, optimize acquisition channels, and implement initiatives for user retention and customer lifetime value maximization.8. Cross-Functional Collaboration: Working closely with product managers, engineers, designers, and marketers to align strategies, prioritize feature development, and ensure cohesive approaches for achieving growth objectives.9. Experimentation and A/B Testing: Conducting experiments and A/B tests to validate hypotheses, optimize product features, and improve marketing campaigns based on data-driven insights.

Kenya

As a Back Office Support Associate in a global position, I serve five markets across Africa: Kenya, Uganda, Tanzania, Rwanda, and Nigeria. My role involves diverse responsibilities:1. Access Management and Control: Ensure secure access to systems and applications, mitigating risks and maintaining data integrity.2. Product Catalog Onboarding: Streamline the process of adding new products to the catalog, ensuring accurate representation.3. Product Training and Adoption: Develop comprehensive training materials, conduct sessions, and drive effective product adoption.4. Data Management: Organize and maintain product information and user records, ensuring accuracy and compliance.5. Curriculum Development: Design training programs aligned with organizational objectives, enhancing employee skills.6. Progress Briefings: Provide regular updates on feature development to stakeholders, fostering transparency and collaboration.7. Gathering Customer Feedback: Collect feedback, conduct surveys, and analyze data to drive product improvement.8. Market Analysis and Competitor Research: Conduct research to understand industry trends, customer preferences, and competitors.9. Collaboration with Cross-Functional Teams: Work closely with various teams to ensure coordination and optimize operations.10. Process Improvement: Identify areas for enhancement, suggest changes, and implement solutions to improve efficiency.In this role, I contribute to operational excellence, data security, effective training, customer satisfaction, market competitiveness, and overall organizational success.

Nairobi, Kenya

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