Unisono Pty Ltd, Is focused on the development and commercialisation of the Serenity AI, Behavioural Learning platform. Unisono, in conjunction with Deakin University, has developed the unique Serenity platform to allow fast and efficient AI developments using a diverse range of compute platforms ranging from small in-home devices to large-scale cloud deployments. Serenity is first being used in the Assisted Living, Aged Care vertical (Ava) where the technology is being employed to… Show more Unisono Pty Ltd, Is focused on the development and commercialisation of the Serenity AI, Behavioural Learning platform. Unisono, in conjunction with Deakin University, has developed the unique Serenity platform to allow fast and efficient AI developments using a diverse range of compute platforms ranging from small in-home devices to large-scale cloud deployments. Serenity is first being used in the Assisted Living, Aged Care vertical (Ava) where the technology is being employed to allow people to live empowered, independent lives at home for longer. Layered on IoT-based sensor technology Ava is enabling people to stay in their homes longer through Digital Assisted Living technology. The Serenity AI platform has been developed over the last 17 years with industry leading experts and is applicable in multiple markets including Assisted Living, Aged Care, Agriculture, Automotive.www.unisono.com.au Show less

As Director of Solutions and Engineering, Ian is responsible for building a dedicated team of Software Developers, Post-Sales Engineers, Pre-Sales Engineers, and finally Business Development Managers supporting partners. This supports Samsung Electronics strategic direction to move into direct business relationships in contrast to Samsung's well known consumer business. The team focuses on the South East Asia and Oceania region which comprises the developing B2B team of approximately 250… Show more As Director of Solutions and Engineering, Ian is responsible for building a dedicated team of Software Developers, Post-Sales Engineers, Pre-Sales Engineers, and finally Business Development Managers supporting partners. This supports Samsung Electronics strategic direction to move into direct business relationships in contrast to Samsung's well known consumer business. The team focuses on the South East Asia and Oceania region which comprises the developing B2B team of approximately 250 dedicated professionals spanning 9 countries.In addition Ian is responsible for all CTO (Chief Technology Officer) activities for the region. This includes many external speaking opportunities and working with the Samsung team to help develop new business focused products and services. Ian is a 'hands on' leader with direct relationships with many large customers throughout the region. Helping to create and shape future product developments directly with the teams responsible for the customer. - Development Team (R&D), Product development and testing, UX design- CTO Responsibilities- Building the team into a Professional Services Organisation - Post-Sales Engineering- Pre-Sales Engineering- ISV Business Development ManagersDuring this time designed multiple products of which each are being patented. The first is a fall detector within the Samsung wearable device. Two are software based in the security and monitoring field of banking and mobile communications while the 3rd relates to a business productivity tool (in this case hardware) for smartphones and tablets. All products are either completed or are fully funded and are in prototype development at this time. Show less

As Director of Engineering, was responsible for all engineering needs for both Enterprise Global Team and Service Provider Global Teams. This is for the entire Asia Pacific region including Japan. As such different strategies need to be brought to play for Service Provider as compared to Enterprise. Within Asia Pacific the Global Engineering team is the only team to span both Service Provider and Enterprise and as a result provides unique teaming opportunities between the two… Show more As Director of Engineering, was responsible for all engineering needs for both Enterprise Global Team and Service Provider Global Teams. This is for the entire Asia Pacific region including Japan. As such different strategies need to be brought to play for Service Provider as compared to Enterprise. Within Asia Pacific the Global Engineering team is the only team to span both Service Provider and Enterprise and as a result provides unique teaming opportunities between the two teams.Developed the first APCJ Global Dedicated Sales and Engineering team worldwide (Both Pre , Post Sales and Professional Services).Instrumental in the creation of the Global Enterprise business. The pre-existing country based structure could not support global customers wanting to do business in multiple countries simultaneously. The task was to create a pilot team that would take responsibility for initially 12 global customers reporting into the theatre SVP. The team would take regional responsibility and as such were goaled to work on business irrespective of the country where the design was done, order received or delivered to. Ultimately aligning our team to the structure of our Global customers and as such made it significantly easier to do business with.After a successful pilot developed the program to support 30 global customers adding a number of local organisations to our expanding responsibilities. These included: Samsung, Toyota, Hyundai and Nomura.Culminating in a team over over 450 people dedicated to Global Account support worldwide. In the region this was a multi year journey building the team from five people to a staff of just over forty people in nine countries in Asia Pacific with a leadership team of three managers reporting directly. Show less

Manage a team of leading engineers spaning the whole Asia Pacific theatre. Responsible for Global Accounts for Asia Pacific for Cisco System.Specialising in Advanced Technologies such as IP Telephony, Storage Networking, Wireless Networking etc etc.

Advanced Technology BDM for UC covering the region. In addition to this managed all IPC related activities for Korea and Global Accounts. This included DBM and PM roles.As a Business Development Manager I was responsible for all Asia Pacific Contact Centre and Telephony solutions in the area of Global accounts, International Channels (specifically HP, IBM and Datacraft) and Korea. This role encompasses both business and technical skills and the extensive knowledge of the range of… Show more Advanced Technology BDM for UC covering the region. In addition to this managed all IPC related activities for Korea and Global Accounts. This included DBM and PM roles.As a Business Development Manager I was responsible for all Asia Pacific Contact Centre and Telephony solutions in the area of Global accounts, International Channels (specifically HP, IBM and Datacraft) and Korea. This role encompasses both business and technical skills and the extensive knowledge of the range of solutions/products Cisco offers. Certified to the highest level within Cisco for these solutions and as such has demonstrated excellence and diligence in what can only be considered a difficult and challenging product portfolio and business environment.Close collaboration between disparate teams to coordinate, sell and support complex and long term technical solutions. Collaboration between customers, accounts teams within countries Show less

As a Systems Engineer I was responsible for the Pre-Sales activities within the Melbourne branch office. These duties included scope of work, preparation of tenders and proposals and the conduct of presentations to customers and prospects. The role involves a deep knowledge of all Cisco products and systems including the AVVID, IPCC, IPIVR, Unity, ICM and Contact Centre range of systems and solutions.

As a Contact Centre Specialist I was responsible for the entire range of Contact Centre solutions Lucent offers Including:Definity ECS AdvocateDefinity CentreVu Definity CMS Conversant IVRThe role encompassed all business and technical requirements a contact centre may have and the application of the Lucent systems/solutions within that centre. The ability to work with both the business and technical aspects of the centre were heavily applied to help drive an increased penetration… Show more As a Contact Centre Specialist I was responsible for the entire range of Contact Centre solutions Lucent offers Including:Definity ECS AdvocateDefinity CentreVu Definity CMS Conversant IVRThe role encompassed all business and technical requirements a contact centre may have and the application of the Lucent systems/solutions within that centre. The ability to work with both the business and technical aspects of the centre were heavily applied to help drive an increased penetration of Lucent products and solutions into customers sites. Show less

While at Lake I held the role of Business Applications Consultant which encompasses:Specializing in the Davox, Aspect and Intervoice Systems Contact Centre technologies.Davox (now Concerto) is the world leader in Predictive Dialler technologyAspect   is   the   world   leader   in   “pure   bred”   Contact   Centre systemsIntervoice was the worlds most popular InteractiveVoice Response system.Managed Victorian officeAccount Management responsibilities for all… Show more While at Lake I held the role of Business Applications Consultant which encompasses:Specializing in the Davox, Aspect and Intervoice Systems Contact Centre technologies.Davox (now Concerto) is the world leader in Predictive Dialler technologyAspect   is   the   world   leader   in   “pure   bred”   Contact   Centre systemsIntervoice was the worlds most popular InteractiveVoice Response system.Managed Victorian officeAccount Management responsibilities for all existing Victorian and South Australian customers and specific accounts in Indonesia, including extensive travel within Australia and Asian region; preparation of presentations and proposals; preparation of fully justified business cases; resolving billing queriesSales and engineering roleDesigning call centres and telephony solutions focusing on business objectives and technical infrastructureAnalysis of user requirements - surveys, studies and associated analysis techniquesPresenting both business and technical material to prospective and existing customersProject managementConsultingConducting training for customers and employeesAchievements:Increasing Upgrade sales by 200%Launch of Davox into AsiaIncreased sales revenue for Upgrade business Show less

I was Technical Support Manager for Davox Corporation. Duties included:Managing Davox productManaging all support activitiesManaging a team of five specialist engineersControlling and managing all new installations and support activities for entire customer baseProject management1992 - 19931989 - 1992 1990 - 1992Page 111989 - 1990Application design and call centre integration Achievements:Contracted to Datapoint UK for three… Show more I was Technical Support Manager for Davox Corporation. Duties included:Managing Davox productManaging all support activitiesManaging a team of five specialist engineersControlling and managing all new installations and support activities for entire customer baseProject management1992 - 19931989 - 1992 1990 - 1992Page 111989 - 1990Application design and call centre integration Achievements:Contracted to Datapoint UK for three months to manage the Davox product.Achieved highest level of certification for team form Davox. Business growth of 350% Show less

As Pre-Sales Support I was responsible for:Customer support role including the entire range of Gestetner printersConducting Customer Training CoursesMember of Beta Testing programme for new product developmentSpecializing in Graphical applications and software integration with third party applications and systems.Lead engineer for VIP 7750, SNA printer connectivity

Sales RepresentativeAs Sales Representative I was responsible for:Specializing in the Datalogic range of industrial bar code scanners and readers.Extensive knowledge of process automation and warehouse automation.