👋 Hi, my name is Ian.🌆 Filipino, with a passion for delivering genuine customer care to build satisfaction and brand loyalty📚 I have over a year of experience working as a customer care representative for companies in the United States like Amazon and Grubhub. While working with them, I have learned to communicate across channels such as phone calls, chats, emails, and tickets. I have also developed important customer service skills like empathizing, positive scripting, and problem-solving.🎓 Undergraduate degree in Philosophy at the University of the Philippines Diliman (Class 2023)💻 As for my future, I hope to one day work as a Customer Service Strategist articulating company values to a chosen group of customers. It would be my pleasure to work with diverse clients.⛰ In my free time, you can find me consuming books about health and mental well-being.💪 Communication, Conflict Resolution, E-Commerce, Omnichannel Platforms (Zendesk & Gorgias), Admin Tasks