Ian Armitage Email & Phone Number

Danbury, CT, US

East Coast

Assist in pre-sales by providing prospective clients with technical information and recommendations for system integration. Collect product feedback from current and prospective customers in order to assist engineers with design of next generation products. Support post-sales by providing technical expertise and resolving quality / function issues with.

Monroe CT

• Transitioned into more technical role revolving around RMA department and QA/Software installation teams. Tasked with gathering and analyzing device fleet failure data and presenting to executive officers..
• Worked with Software Eng team to reduce software installation and verification time by 60% (60 minutes to 25)
• Redesigned RMA department workflow with an emphasis on reduced processing time (3+ weeks to under 3 days) and lifecycle management.
• Served as main point of contact between datto and Gigabyte/ASRock/Chenbro/Kingston hardware engineering teams on all projects.

Monroe, Connecticut

• Promoted to direct the RMA, QA/Software installation, Device Assembly, Shipping/Logistics and Inventory departments. Served as main point of contact between hardware manufacturers, logistics companies, facility owner.
• Designed the RMA department from the ground up. Created, documented processes and hired, trained employees.
• Designed servers ranging in size from 1TB to 180TB in storage, 1 to 96 cores, Pico-ITX to 4U form factors. Was primary owner of datto hardware product offerings from 2012 to 2016.
• Worked with motherboard manufacturers to develop 3 custom solutions for use in datto’s customer fleet.
• Oversaw the Hardware Operations department grow the customer device fleet from 5000 to 100,000 units deployed worldwide.
• Grew Hardware Operations team from 2 to 30 employees. Developed technical hiring practices and training procedures from scratch.

Norwalk CT

• Promoted from System Assembler to Assembly manager in order to establish department and grow team. Was tasked with moving department into new location and redesign layout for maximum efficiency. Divided major functions.
• Created company’s first QA checklists and formal assembly procedures
• Created company’s first software installation guidelines and burn-in procedures
• Developed company’s first hardware component selection guidelines
• Created and published company’s first hardware handling and physical installation guides.
• Took ownership of internal and customer Bill of Materials documents and performed audits to reduce cost, eliminate inefficient designs and streamline assembly process

Shelton, Connecticut

Worked with administration team to archive over 100,000 leasing documents.Recorded locations and contents of documents for future retrieval.

Political Science, Minor In Journalism, 3.8 Cumulative Gpa - Dean'S List

High School Diploma