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Resourceful, energetic and results-driven IT Hardware Operations and Technical Specialist with proven results in a rapidly-growing IT environment. Excels in challenging situations and can perform at the highest level in both team-oriented and self-directed efforts. A proven manager with notable successes in a wide range of areas from complete department design to team building and vendor management.
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Project ManagerChenbro Micom (Usa) Inc.Danbury, Ct, Us
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Product Manager / Technical Marketing EngineerChenbro Micom (Usa) Inc. Aug 2017 - PresentEast CoastAssist in pre-sales by providing prospective clients with technical information and recommendations for system integration. Collect product feedback from current and prospective customers in order to assist engineers with design of next generation products. Support post-sales by providing technical expertise and resolving quality / function issues with product. Work with customers to develop new products, customize existing products and educate on new products in order to grow revenue. Support entire East Coast region. -
Technical DirectorDatto, Inc. Sep 2016 - Dec 2016Monroe CtTransitioned into more technical role revolving around RMA department and QA/Software installation teams. Tasked with gathering and analyzing device fleet failure data and presenting to executive officers. Simultaneously oversee initial software deployment and burn-in process to ensure new devices entering the fleet were performing as required. Work with hardware manufacturer engineering teams to resolve any issues encountered during these processes. Accomplishments:● Worked with Software Eng team to reduce software installation and verification time by 60% (60 minutes to 25) ● Redesigned RMA department workflow with an emphasis on reduced processing time (3+ weeks to under 3 days) and lifecycle management. ● Served as main point of contact between datto and Gigabyte/ASRock/Chenbro/Kingston hardware engineering teams on all projects. -
Director Of Hardware OperationsDatto, Inc. Apr 2012 - Dec 2016Monroe, ConnecticutPromoted to direct the RMA, QA/Software installation, Device Assembly, Shipping/Logistics and Inventory departments. Served as main point of contact between hardware manufacturers, logistics companies, facility owner, purchasing department and datto’s project management teams. Responsible for ensuring the datto device fleet remained robust, healthy and customer orders were processed, built and shipped within deadlines. Primary system designer for 2nd and 3rd generation of datto devices. Accomplishments ● Designed the RMA department from the ground up. Created, documented processes and hired, trained employees. ● Designed servers ranging in size from 1TB to 180TB in storage, 1 to 96 cores, Pico-ITX to 4U form factors. Was primary owner of datto hardware product offerings from 2012 to 2016. ● Worked with motherboard manufacturers to develop 3 custom solutions for use in datto’s customer fleet. ● Oversaw the Hardware Operations department grow the customer device fleet from 5000 to 100,000 units deployed worldwide. ● Grew Hardware Operations team from 2 to 30 employees. Developed technical hiring practices and training procedures from scratch.
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Assembly ManagerDatto, Inc. Oct 2011 - Apr 2012Norwalk CtPromoted from System Assembler to Assembly manager in order to establish department and grow team. Was tasked with moving department into new location and redesign layout for maximum efficiency. Divided major functions into sub departments with a focus on creating scalability and employee specialization. Accomplishments ● Created company’s first QA checklists and formal assembly procedures ● Created company’s first software installation guidelines and burn-in procedures ● Developed company’s first hardware component selection guidelines ● Created and published company’s first hardware handling and physical installation guides. ● Took ownership of internal and customer Bill of Materials documents and performed audits to reduce cost, eliminate inefficient designs and streamline assembly process
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ArchivingPitney Bowes Sep 2008 - Sep 2009Shelton, ConnecticutWorked with administration team to archive over 100,000 leasing documents.Recorded locations and contents of documents for future retrieval.
Ian Armitage Skills
Ian Armitage Education Details
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3.8 Cumulative Gpa - Dean'S List -
Newtown High SchoolHigh School Diploma
Frequently Asked Questions about Ian Armitage
What company does Ian Armitage work for?
Ian Armitage works for Chenbro Micom (Usa) Inc.
What is Ian Armitage's role at the current company?
Ian Armitage's current role is Project Manager.
What is Ian Armitage's email address?
Ian Armitage's email address is ia****@****tto.com
What is Ian Armitage's direct phone number?
Ian Armitage's direct phone number is +120384*****
What schools did Ian Armitage attend?
Ian Armitage attended Southern Connecticut State University, Newtown High School.
What skills is Ian Armitage known for?
Ian Armitage has skills like Solution Selling, Networking, Cloud Computing, Managed Services, Virtualization, Storage, Disaster Recovery, Management, Channel Partners, Account Management, Operations Management, Pc Building.
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Ian Armitage
Fifth Grade Engineering And Physical Science Teacher / Collegiate Professional License - Earth And Space Science / Certified Professional GeologistRichmond, Va1st.catherines.org
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