Ian Watson

Ian Watson Email and Phone Number

Gusto | Chief Customer Officer & Advisors @ Gusto
San Francisco, California
Ian Watson's Location
Palm Springs, California, United States, United States
Ian Watson's Contact Details
About Ian Watson

Customer obsessedLove to build new things

Ian Watson's Current Company Details
Gusto

Gusto

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Gusto | Chief Customer Officer & Advisors
San Francisco, California
Website:
gusto.com
Employees:
1
Company phone:
(800)936-0383
Company email:
support@gusto.com
Ian Watson Work Experience Details
  • Gusto
    Chief Customer Officer
    Gusto Mar 2024 - Present
    San Francisco, California, Us
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  • Airbnb
    Global Director - Experience & Strategy
    Airbnb Mar 2022 - Mar 2024
    San Francisco, Ca, Us
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  • Airbnb
    Global Director - Community Support Strategy, Planning & Pmo
    Airbnb May 2018 - Apr 2022
    San Francisco, Ca, Us
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  • Airbnb
    Member Board Of Directors - Airbnb Capabiltiy Centre
    Airbnb Mar 2017 - Mar 2020
    San Francisco, Ca, Us
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  • Airbnb
    Apac Director - Customer Experience And Trust & Safety Operations
    Airbnb May 2016 - May 2018
    San Francisco, Ca, Us
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  • Qantas
    Group Head Of Business Services
    Qantas Jan 2015 - May 2016
    Mascot, Nsw, Au
    Global responsibility for:Multi-site Sales & Service Contact CentresCustomer RelationsSelf Service Channels Jetstar Holiday OperationsTrade Operations Finance Shared ServicesBusiness Transformation & ProductBoard Member of Jetstar Diversity Council.
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  • Qantas
    Jetstar Group Vp Of Customer Care
    Qantas Apr 2012 - Jan 2015
    Mascot, Nsw, Au
    Global responsibility for:Customer InsightCustomer Strategy Multi-site Sales & Service Contact CentresBusiness TransformationCX Product
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  • Dbs Bank
    Head Of Customer Experience
    Dbs Bank Oct 2010 - Apr 2012
    Singapore, Sg
    Senior leader responsible for delivering best in class customer experience for 4M customers across Singapore. CCAS International Contact Centre Awards 2011Best Customer Experience, Gold AwardBest use of IVR - Gold awardBest Contact Centre, Gold Award
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  • Barclays
    Head Of Operations - Delhi
    Barclays Oct 2008 - Jul 2010
    London, Gb
    Responsible for the management of Barclays Retail & Business Banking captive shared services in New Delhi, India. Accountable for building and managing a customer service and sales capability.
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  • Barclays
    Head Of Customer Improvement
    Barclays Nov 2006 - Oct 2008
    London, Gb
    Responsible for driving customer satisfaction and developing a best in class customer proposition across online and telephony channels for Barclays Retail Bank. Leading quality assurance, change delivery, Lean/Sigma practitioners and front line support areas.
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  • Hbos Plc
    Various - Customer Support & Program Manager
    Hbos Plc Aug 2001 - Nov 2006
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Ian Watson Skills

Management Change Management Outsourcing Strategy Business Process Improvement Customer Experience Business Transformation Process Improvement Stakeholder Management Leadership Crm Call Centers Customer Satisfaction Six Sigma Team Management Team Leadership Team Building Contact Centers Business Analysis Customer Service Training Operations Management Banking Performance Management Net Promoter Score Operational Excellence Business Process Re Engineering Vendor Management Project Delivery Business Strategy Nps Relationship Management Sales Management Social Media Organizational Change Sales Operations Lean Sigma Sales Customer Relationship Management Organizational Development Business Planning Airlines Customer Relations Speech Analytics Aviation Customer Insight Service Delivery Lean Transformation Lean Operations Shared Services

Ian Watson Education Details

  • Leeds Beckett University
    Leeds Beckett University
    Public Relations
  • Leeds Beckett University
    Leeds Beckett University
    Business Management

Frequently Asked Questions about Ian Watson

What company does Ian Watson work for?

Ian Watson works for Gusto

What is Ian Watson's role at the current company?

Ian Watson's current role is Gusto | Chief Customer Officer & Advisors.

What is Ian Watson's email address?

Ian Watson's email address is an****@****ail.com

What is Ian Watson's direct phone number?

Ian Watson's direct phone number is +141580*****

What schools did Ian Watson attend?

Ian Watson attended Leeds Beckett University, Leeds Beckett University.

What are some of Ian Watson's interests?

Ian Watson has interest in Human Rights, Science And Technology, Disaster And Humanitarian Relief.

What skills is Ian Watson known for?

Ian Watson has skills like Management, Change Management, Outsourcing, Strategy, Business Process Improvement, Customer Experience, Business Transformation, Process Improvement, Stakeholder Management, Leadership, Crm, Call Centers.

Who are Ian Watson's colleagues?

Ian Watson's colleagues are Lilly Pieper, Gaby Landeros-Williams, Derek Small, Vivian S., Doug Slaughter, Stephanie Vazquez, Kailen Clark.

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