Ian Barstow Email & Phone Number

Barton-Under-Needwood, Staffordshire, United Kingdom

Implementing specialist software and systems within the NHS. From initial customer meetings through to project completion with deadlines. Setting up and configuring servers to meet the requirements of the customer including database, IIS and RFID networks.Project Management for new installations and upgrades for the Sexual Health services in the UK.

United Kingdom

Co-founder of these3 Media Ltd

Draycott In The Clay

An award-winning photographer based in Draycott in the Clay. Offering photographs for sale via download and prints. Covering a wide area of photography skills including pet portraits, macro and landscapes. Finalist in the World Sports Photography Awards 2020 and shortlisted two years in a row at the UK Picture Editor Guild awards, Commended in 2013 and Highly Commended in 2014.

Barton-Under-Needwood, Staffordshire, United Kingdom

Application support for a number of specialist application for the health sector including sexual health and substance misuse. Providing 1st/2nd line support to customers via phone, email and remote desktop connections. • Working within the ITIL framework to provide support on inhouse software to NHS services including sexual health, and document tracking software. • Skilled in amongst others Active Directory (administration, account creation and group management), Exchange, DSM, remote software, Windows XP, 7 and 10, SQL Management, HL7 messaging, Mirth and Iguana, Android tablets and phones and barcode scanning guns.• Investigating and resolving faults within SQL databases. • Implementing upgrades and hotfix’s following agreed to timetables with customer. • Providing out of hours support.

Burton Upon Trent

1st Line Resolving Support Analyst working with the Service Desk team providing front line support to over 1200 staff via phone, email and web portal enquires within agreed service times. • Providing 1st Line technical triage and resolution support via telephone, email and at desk support for hardware and software problems including licensing and installation of software.• Providing support for company mobiles and tablets devices including remote support of nurses and staff in the field. • Logging calls and emails using company support software and taking ownership of users problems and be proactive when dealing with customer issues. • Working with the departments ITIL framework escalating calls within the department as required. • Skilled in amongst others Active Directory administration, account created and group management, Exchange, DSM, remote software, Sage administration, Windows 7 and XP, Android tablets, Apple tablets, Windows/Android Phones.• Assets management including logging, assigning and monitoring of equipment to users.

Swadlincote

P3 Charity provides successful and lasting routes out of social exclusion and homelessness via a number of nation wide projects. In South Derbyshire P3 provide a number of homeless hostels and supported services.A support worker within a homeless hostel in Swadlincote that provides full support to a wide variety of people both in the hostel and in the community. Work with clients offering supported opportunities for them to improve their quality of life, develop their skills and make decisions about their futureAct as individual ‘Keyworker’ to a group of identified clients, taking lead responsibility within P3 (and acting as lead contact with other services) for the co- ordination and delivery of their support Prepare, review and implement support plans and risk assessments and need assessments. Liaise with other professional bodies in order to deliver tailored support to clients. Loan working within the hostel providing supports to clients and dealing with any issues that might arise.

Burton On Trent

One of the UK’s leading providers of care and support to people with learning disabilities and other complex needs, providing care and support throughout the UK.A support worker within a respite care unit providing full support and personal care to people with complex needs. Support service users with care needs including personal care.Complete documentation and care folders for reviews.Liaise with parents, careers and other professional bodies to implement care/support plans. Fully trained in epilepsy emergency medication administration.

Change Management 2009 – 2012Responsible for Change Management notifications to one Virgin Media Business largest wholesale customers BTN3, who as part of the BT group provide networks to the NHS estate across the UK. • Managing and informing customer of planned change work. • Ensuring the Virgin Media meets required SLA Terms of Notice periods. • Producing and keeping records of changes in a detailed and timely way.• Producing weekly and monthly reports to deadlines for external and internal customers. • Establishing good working relationships with the Change Management team and BTN3 Change Management team. Support Technician 2003 – 2012Responsible of managing and running the Support Facilities within Virgin Media Travel and Retail Sector. • Providing front line support, fault finding and fixing of customer systems via telephone and email support. • Co-ordinating and transferring customers to new systems.• Producing documentation for products for customers and support staff.

Co-ordinating customer orders and installation processOrder tracking form initial order being raised to completion.Customer service calls dealing with different customer systems. Handling and qualifying incoming sales calls.

Redditch

Voluntary organisation providing music and entertainment programming to patients and staff of the Alexandra Hospital in Redditch.Station Manager and Committee SecretaryTraining new and currently members on broadcast equipment and computer systems. Installation and updating of station IT and play out systems. Day to day running of the station and its members

KMB Telemarketing is one of the UK's leading business to business outbound telemarketing companies.Outbound sales calls to qualified customers for leading Blue chip and local companies.Sales appointments and lead generation for companies including TIP Trailer Rental (GE Capital), FSB (Federation of Small Business), Avis Fleet Car Services.Lead generation helped one customer generate over �2.5 million in business.

Cashing up and running the checkout area.Dealing with customer comments and complaints.Organising the staff rota.

Gnvq Advance Level 3 Business

Information Technology, Foundation 2011

ITIL 2011 Foundation Course, Pass

8 Gcse'S: C/C, Business And Finance; Science; Geography

British Red Cross First Aid at Work ITIL V3 Foundation GNVQ Advance Level 3: GNVQ Advance Level 3