Ian Baxter Email & Phone Number

London, England, Gb

4, Ie

London, England, Gb

Specific experience and focus around cyber security and Operational Resilience, helping firms to shape programmes of work to achieve appropriate levels of resilience and regulatory compliance.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

CIO for the regulated entities Responsible for InfoSec across the Insurance sectorLeading the Transformation of InfoSec for Bupa

Brighton, Gb

As Acting CIO, leading the integration and consolidation of two regulated FS businesses into a single new entity. Creation and delivery of a 5 year IT strategy in line with the corporate strategy. Overall responsibility for company-wide technology solutions projects.

London, London, Gb

Overall responsibility for the entire IT functions across the group thoughout Europe, leading the development, test and operations function. Devised and implemented a rejuvenated TOM for all IT functions, and consolidated into centres of excellence. Led the delivery of critical Big Data projects that achieve real­‐time risk pricing for the London Market.

Glen Allen, Virginia, Us

Leading the establishment and development of a Europe-wide review and transformation program focusing on customers, distributors and enabling digital and data insight strategies. Initiate and implement a rolling approach to wholesale transformation for proposition and distribution strategies.

Johannesburg, Gauteng, Za

As a member of the Management Board reporting to the CEO, instrumental in leading the IT function and a £200 million portfolio of Change activities annually. Successfully launched the Global Transformation of IT and Change Capability. Recovered key outsource relationships that shifted the basis from 'exit' to one of 'renewal' (£180 million contract).Generated Run Rate savings in excess of £50 million and managed the IT team of 2000 FTE over several geographies. Coordination of delivery centres, and delivery of cross border services throughout Africa, South America and Europe. Developed and implemented a single SDLC methodology and TOM for the group - resulting in 20% reduced change costs.Concurrent with the role of Group Solution Delivery Director.

London, Gb

Spearhead the technology and change projects for a split onshore/offshore capability, for the London Insurance market, from development to implementation. Responsible for platform execution of the overall daily operations involving a team of several hundred specialists designing, building and delivering transformation projects.Driving operations strategies that automated core processes and all change projects. Delivered BPO and ITO services to the London Insurance Market.Rebuilt and implemented technology capabilities and target operating models, to effectively lead the implementation of a Technology Transformation Programme (ECF2) for Lloyds Insurance Market which transformed paper processing claims into electronic - resulting in a 10% head count reduction with increased delivery capacity.

London, Gb

Management of all strategic business operations focused on delivering consulting services across the financial services industry. Direct management of a large team comprising several managing partners and around 50 associates. Engaged in negotiations with customers to expedite resolution, and to establish and preserve senior relationships within the industry. Maintained margin (EBIT) of almost 30% against revenue by managing higher than average levels of resource utilisation compared to industry standards.

London, Gb

Serving as COO for the UK with active membership on Xchanging Board and Regional Senior Management Team. Working in tandem with CFO and CEO to oversee delivery of all in-house initiatives as part of Xchanging’s strategic planning and change delivery.Provided leadership for a 300 member team of change delivery professionals which successfully accomplished 350 projects - resulting in the delivery of approximately $100 million USD in external revenue with EBIT of 20%.

London, Gb

Plan and drive Corporate and IT related streamlining strategies with annual project revenue of approx. £90 million. Leading and optimising operational resources vertically and horizontally, including business change development for eCommerce and shared platforms. Led the outsource of the Infrastructure provision for the whole of Aviva to EDS, this included sale of assets and staff TUPE circa 600 FTEDevelopment of eCommerce project, created new target operating models, built cost-effective delivery capability, and leveraged partners and third parties as part of platform development for regional and global use.

London, London, Gb

UK based global role, directing IT business engagement team to drive growth. Designed platform and technology strategies that reflected business needs while building future technical visions for all Fidelity’s business systems, incorporating key SOA principles.Developed and led global director level team and provided strategic guidance to drive superior customer support for engagements. Collaboration with design team (architects and business analysts) to develop solutions that complied with converging global architectures and standards. Conducted a complete review of legacy systems and documented entire business and systems architecture.Working closely with 1000 system team members to improve pipeline development, project/portfolio management, and planning and prioritisation processes - resulting in expansion of customer engagement and enabling maturity of the supply element.

London, England, Gb

Reporting directly to executive board members, delivered monthly project portfolio performance presentations, and proposed forward-thinking strategies. Conceptualised, built, and led company-wide IT change functions and managed complete project portfolio. Created and managed governance process, allowing the board to initiate, fund, and monitor investment benefits.Introduced company-wide processes/models to strengthen project management function, including: pipeline management model, resourcing and funding model, and formal stage gate process with training program for senior management and sponsors.

Paris, Fr, Fr

Responsible for the delivery of all IT services for the AXA Group to support long-term growth. Provided strategic guidance which resulted in the transition of software development to offshore third party providers, along with consolidation of data centres and technology platforms during a 3 year period. Worked alongside CIOs to stimulate consensus and commitment regarding convergence of common technical platform infrastructures, development methodologies and tools, and sourcing partners.Created a globalisation strategy by effectively managing multiple legal entities spanning Europe - resulting in significant efficiency, cost and quality improvements by introducing common methodologies and standards for architectures and service management. Cost reductions of $130 million.

Paris, Fr, Fr

Led AXA's IT service delivery operation, including development of commercial propositions. Proactively and effectively conceptualised and implemented global outsource strategies resulting in significant increases of productivity, cost-efficiencies and target attainment. Operated a $650 million budget and 2000 FTE.Created in-house leadership team which eliminated AXA Tech UK’s need to maintain existing supplier contract - resulting in reduced IT service costs by 30% and head count by more than 50%, while simultaneously increasing system delivery quality metrics, including SLAs and KPIs.

Zurich, Zurich, Ch

Developed and directed multi-specialty skilled teams that spanned the globe with focus on building appropriate global infrastructures in line with the group’s business strategy. Worked closely with Zurich Group Head Office to establish global standards for messaging middleware and contact centres - forged many partnerships including IBM, CSC and DST, in order to develop software solutions for Zurich which also led to commercial package offerings for partners.Cultivated and guided the global virtual team that designed, modelled, and delivered global infrastructure to enable efficient, high-level support of Zurich’s e-business projects and initiatives.Serving several global positions including Head of Global PMO and Group Head of Innovation, finishing my tenure as CIO.

Master Of Business Administration (M.B.A.)

Executive Education Program

Executive Education Program - Finance & Business Psychology

Education record

Industry Committee Member

Education record