Ian Craig Email & Phone Number

Denver, Colorado, US

- Developed comprehensive product strategies for various clients, including Constellation Brands, REDoc, Classic Football Shirts, and a cryptocurrency wallet.- Generated innovative product concepts, rapidly building prototypes to efficiently validate ideas and facilitate stakeholder collaboration.- Produced high-fidelity designs that translated abstract.

San Francisco, CA, US

Lehi, UT, US

- Research, design, & prototype features for the Retailsphere platform.- Led multiple product iterations from concept to completion: Deals pipeline, Cadences, & Custom reporting- Increase user engagement by 3 times.

Hoboken, New Jersey, US

- Helped the product team create a standardized design system for the Bolster platform.- Conceptualized user flows and designed the entire mobile app.- Check-ins with the engineers to make sure the designs were implemented properly into the app.

New York, New York, US

- Developed concepts and designed wireframes for the first mid fidelity mobile & tablet prototype.- Analyzed and presented insights to stakeholders. Represented the voice of the user when I collaborated with the team on what changes we needed to make our next iteration of the product.- Established style guides and designed a iOS high fidelity prototype.

Chicago, IL, US

Vivid Seats is a secondary online ticket marketplace. I worked with their UX team and call center to figure out why customers were calling in as well as build out weekly reports. - Analyzed past call data and built performance and financial reports to assess team’s service levels, drop rates, orders placed, and weekly revenue. - Created and managed.

Chicago, IL, US

- Managed corporate clientele, providing excellent customer service and using empathy to build trust. - Mentored junior sales employees within the company to help develop their communication and listening skills.

Chicago, Illinois, US

- Presented advertising material, including group packages, on-field experiences, hospitality spaces, and suite rentals to new and existing group clients in the non-profit space. - Conducted domain research to identify untapped markets to bring in new business for the club.

San Jose, CA, US

- Solicited season ticket, group tickets, and premium tickets via phone and email. - Coordinated stadium tours and spoke to potential clients about there overall experience when attending a game. - Developed strong product knowledge and listened carefully to customer needs to deliver quality customer service.

San Jose, CA, US

- Managed merchandise inventory for the San Jose Earthquakes. - Wrote reports based on the amount of merchandise sold at each game and analyzed buying trends. - I built customer relationships by creating a positive in-store experience and through customer outreach.

Ux Design

Bachelor Of Science (Bs), Business Management