Formed in 2013, Elle Bee Design is a family-run, independent, design & print company, focused on the wedding sector, providing wedding invitations and stationery from a home-based studio in Worcester.

My team and I ensure Namesco's corporate clients have their online brand protected, monitored and supported, through:- Effective corporate domain name management- Strategic support and assistance in the setting of domain name policies and practices- Comprehensive online brand monitoring- Private domain name brokerage- New gTLD services, including Trademark Clearinghouse and DPML Blocking Services- Enterprise-level DNS services with DDoS protection- SSL Certificate management- Trademark RegistrationI head up Business Development for the corporate area of the Namesco business, working with my team of Sales Executives, Account Managers and Domain Adminsitrators delivering our Online Brand Protection service. Specifically, my role entails:- Key Account Management- Product Development and Vendor Relationships- Marketing campaigns, from concept to delivery and follow-up- Prospecting- Lead Generation- Sales pipeline management and forecasting- Onboarding supervisionKey Achievements- Ensuring double-digit growth for our Online Brand Protection division for five continuous years- Increasing number of domains under management fourfold since 2013- Development of supplementary brand protection services, from identification to contracting and to launch- Growing team to double its initial size to support growth of customer base

- Line Manager for a team of eight Sales Advisors, covering our domain & hosting, dedicated hosting, advertising and domain name management areas of the business. This covered the Namesco group of companies, Register365 for Ireland, SimplyHosting for USA and Poundhost for dedicated hosting- Setting appropriate targets both at an individual and collective level- Writing and implementing appropriate incentive schemes for all Sales Advisors- Interviewing and subsequent recruitment of staff- Quality monitoring, both through phone based interactions and evaluation, and email responses- Call coaching, personal development and training- Regular presentations made to both the team and throughout the business in other relevant areas (Marketing, Support, etc)- Arranging workload for the team based on the needs of the business- Excellent results achieved by the team during my tenure in the role, resulting in growth of 40% year-on-year from 2010 to 2011, with 20% growth between January 2012-May 2012 comparing with the same period of the previous year

- Telephone-based Sales advisor for the domains & hosting side of the business- Account Management of key clients- Inbound lead conversion and outbound prospecting for both the existing customer base and new potential customers- Achieved excellent results against targets set throughout the 2-year period, including various KPIs (call conversion, outbound call volumes)- Involved in many tasks and projects that sat outside the scope of the Sales Advisor role, as per the needs of the business

- Internal Sales & Support for the Audio Visual Division (including Videoconferencing) and Field Salespeople- Initially working in London across various business sectors, then moving to Birmingham to support Public Sector sales- Working with distributors and directly with manufacturers for quotes and deliveries- Using product and industry knowledge to suggest the best equipment giving the best results, with the best return- Issuing of quotes for AV equipment and services internally to Account Managers- Managing relationships with key Account Managers, creating awareness of AV products and services within the business- Partaking in client meetings, conducting site surveys